Skillshare generally limits you to one refund total, and subscriptions purchased with a free trial of 7 days or longer are typically not eligible for a refund at all; if you get a refund, you immediately lose access to the service.
This analysis describes what Skillshare's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause limits the circumstances under which refunds are available and restricts the frequency of refund eligibility. It establishes that refund approval is discretionary rather than mandatory, and ties the refund grant to immediate termination of service access, creating a procedural connection between refund processing and membership discontinuation.
Users who purchase a Skillshare subscription after a free trial of 7 days or more have limited refund eligibility under these Terms, and any user who does receive a refund immediately loses all platform access, including access to classes they were enrolled in.
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"Skillshare has no obligation to consider or grant refund requests, including (i) for subscription plans purchased with a 7-day or longer free trial; or (ii) that otherwise do not follow our Refund Policy. To the extent permissible under applicable law, you are entitled to, at most, one refund only. Once a refund for a subscription is confirmed, you will lose all access to your membership. Once a refund for an Event is confirmed, you will no longer be able to access or attend the Event.— Excerpt from Skillshare's Skillshare Terms of Service
(1) REGULATORY LANDSCAPE: Refund limitation clauses engage the FTC's guidance on negative option marketing and subscription billing, as well as state consumer protection statutes that may grant broader refund rights than those stated in the Terms. The Terms acknowledge this by using the qualifier 'to the extent permissible under applicable law,' indicating Skillshare's awareness that statutory refund rights may prevail in certain jurisdictions. EU consumer law, including the Consumer Rights Directive, provides a statutory 14-day withdrawal right for digital services contracts that may override the Terms' refund limitations for EU users. (2) GOVERNANCE EXPOSURE: Medium. The one-refund limitation is disclosed, and the Terms acknowledge applicable law may provide broader rights. The primary governance exposure is ensuring that the refund policy as implemented complies with statutory rights in all jurisdictions where the service is available, particularly the EU 14-day withdrawal right and any analogous state rights in the US. (3) JURISDICTION FLAGS: EU users have a statutory 14-day right of withdrawal from digital service contracts, subject to exceptions if service delivery has begun with the consumer's consent. UK users have analogous rights under the Consumer Contracts Regulations. California consumers may have additional rights under state consumer protection law that exceed the one-refund limitation asserted in the Terms. (4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise customers who purchase bulk subscriptions should assess whether the standard refund limitation applies to enterprise accounts and negotiate contractual refund terms if the default is commercially unacceptable. (5) COMPLIANCE CONSIDERATIONS: Legal teams should verify that the refund policy as implemented satisfies the EU Consumer Rights Directive's withdrawal right requirements for users who begin service within the 14-day window, and that the statutory qualifier in the Terms is operationally reflected in refund decisions. A review of refund policy communications in EU and UK markets is recommended.
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This clause limits the circumstances under which refunds are available and restricts the frequency of refund eligibility. It establishes that refund approval is discretionary rather than mandatory, and ties the refund grant to immediate termination of service access, creating a procedural connection between refund processing and membership discontinuation.
Users who purchase a Skillshare subscription after a free trial of 7 days or more have limited refund eligibility under these Terms, and any user who does receive a refund immediately loses all platform access, including access to classes they were enrolled in.
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