SimpliSafe · SimpliSafe Privacy Policy · View original document ↗

SimpliSafe records and saves customer service calls and chats

Medium severity High confidence Explicitdocumentlanguage Common · 300 of 352 platforms
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This analysis describes what SimpliSafe's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Customers contacting support have no option to communicate without being recorded; the recording is retained beyond the interaction.

Consumer impact (what this means for users)

Any call or chat with SimpliSafe customer service is recorded and saved.

How other platforms handle this

Baseten Medium

Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))... bank account number, credit card number, debit card number, or any other financial information... Collected: Yes.

GitHub Medium

We collect data about your interactions with the Services, such as IP address, device information, session details, date and time of requests, device type and ID, operating system and application version...

ZipRecruiter Medium

authorize ZipRecruiter to connect your account to the account of a "Connected Site" (e.g., Google, LinkedIn, Monster, Facebook or Twitter), we may be able to access information you have provided to the Connected Site...

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▸ View Original Clause Language DOCUMENT RECORD
"
Please note that we record and save calls involving our customer service team and any online chats

— Excerpt from SimpliSafe's SimpliSafe Privacy Policy

Applicable regulations

CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
SimpliSafe Privacy Policy
Entity
SimpliSafe
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
May 10, 2026
Record ID
CA-P-058987
Document ID
CA-D-00748
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
d978ae843b9fe470f86beea0b6427d347eee153ad3c120c8c6bbccd3ccbdabf9
Analysis generated
May 7, 2026 15:18 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: SimpliSafe
Document: SimpliSafe Privacy Policy
Record ID: CA-P-058987
Captured: 2026-05-07 15:18:01 UTC
SHA-256: d978ae843b9fe470…
URL: https://conductatlas.com/platform/simplisafe/simplisafe-privacy-policy/provision/CA-P-058987/simplisafe-records-and-saves-customer-service-calls-and-chats/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does SimpliSafe's SimpliSafe records and saves customer service calls and chats clause do?

Customers contacting support have no option to communicate without being recorded; the recording is retained beyond the interaction.

How does this clause affect you?

Any call or chat with SimpliSafe customer service is recorded and saved.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 300 platforms. See the full comparison.

Is ConductAtlas affiliated with SimpliSafe?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by SimpliSafe.