Provision record
Scale AI · Scale AI Privacy Policy · View original document ↗

Individuals interacting via customer directed to customer

Medium severity Explicit document language Common · 264 of 352 platforms
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This analysis describes what Scale AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Perplexity AI Medium

Customer shall promptly notify Perplexity if Customer becomes aware of any unauthorized access to, or use of, an Authorized User's account.

Tinder Medium

Use another user's account or share your account with another person;

Leonardo AI Medium

Keep usernames and passwords secure and confidential, and protect them from misuse or being stolen.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
If you are an individual who interacts with a Customer using our Services...you will be directed to contact the applicable Customer for assistance with any requests or questions relating to your personal information...

Excerpt from Scale AI's Privacy Policy

Applicable regulations

CFAA
United States Federal

Provision details

Document information
Document
Scale AI Privacy Policy
Entity
Scale AI
Document last updated
May 12, 2026
Tracking information
First tracked
Last verified
Record ID
CA-P-074965
Document ID
CA-D-00468
Evidence Provenance
Source URL
Wayback Machine
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Scale AI
Document: Scale AI Privacy Policy
Record ID: CA-P-074965
Captured: UTC
URL: https://conductatlas.com/platform/scale-ai/scale-ai-privacy-policy/provision/CA-P-074965/individuals-interacting-via-customer-directed-to-customer/
Accessed: July 30, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Scale AI's Individuals interacting via customer directed to customer clause do?

The clause states: “If you are an individual who interacts with a Customer using our Services...you will be directed to contact the applicable Customer for assistance with any requests or questions relating to your personal information...”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 264 platforms. See the full comparison.

Is ConductAtlas affiliated with Scale AI?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Scale AI.