The agreement asserts that purchases of Robux and virtual content are final, with no real-world monetary equivalent, and that users acquire no enforceable legal rights through platform transactions. Refund eligibility is subject to applicable law, with regional appendices addressing jurisdiction-specific consumer rights.
This analysis describes what Roblox's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the contractual basis under which Roblox asserts that virtual currency and content purchases are non-refundable, which has particular operational significance for minor users whose parents or guardians are held responsible for all purchases, and for users in jurisdictions with statutory digital content refund rights.
Interpretive note: The enforceability of the no-refund policy depends on applicable consumer protection law in the user's jurisdiction, which may provide statutory rights that supersede the contractual provision.
The updated Terms of Use incorporate previously separate AI tool disclosures and advertising policies directly into the main user and creator agreement sections. The document now includes regional appendices addressing compliance requirements for the EU/EEA, UK, Australia, China, Japan, and Vietnam, which may apply different terms or restrictions based on your location. The restructuring removes the standalone change summary that previously explained these updates in plain language, relocating that information throughout the terms document itself.
View change record →Under these terms, purchases of Robux and virtual content are treated as final with no real-world value recovery. Parents and guardians are contractually responsible for all purchases made through minor accounts, including unauthorized purchases made using their payment credentials.
Cross-platform context
See how other platforms handle All Purchases Final and Non-Refundable and similar clauses.
Compare across platforms →"Virtual Content has no real world equivalent value and Users do not acquire any enforceable legal rights in and to any Virtual Content based on any transaction on the Services. Robux are not a substitute for real currency, do not earn interest, and have no equivalent value in real currency.Excerpt from Roblox's Terms of Use
(1) REGULATORY LANDSCAPE: The no-refund policy on digital currency purchases engages the EU Consumer Rights Directive, UK Consumer Rights Act 2015, and Australian Consumer Law, all of which provide non-waivable statutory rights for consumers in …
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This provision establishes the contractual basis under which Roblox asserts that virtual currency and content purchases are non-refundable, which has particular operational significance for minor users whose parents or guardians are held responsible for all purchases, and for users in jurisdictions with statutory digital content refund rights.
Under these terms, purchases of Robux and virtual content are treated as final with no real-world value recovery. Parents and guardians are contractually responsible for all purchases made through minor accounts, including unauthorized purchases made using their payment credentials.
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