This analysis describes what Riot Games's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Human review is available as a final step in the appeal process, but access to the complaints procedure itself is qualified by 'may allow', meaning it is not guaranteed.
Interpretive note: Both the availability of the complaints procedure and the provision of rationale information are qualified by 'may', meaning neither is guaranteed. The 'may' qualifiers are preserved in the reader-facing fields.
Riot Games has restructured how it presents information about data collection and use in its privacy notice. The company narrowed its third-party disclaimer by removing the phrase 'we don't own or control,' replacing it with 'we don't control'—a distinction that may affect which entities the company is claiming it has no privacy responsibility for. For California residents, the notice now consolidates information about categories of personal information and their purposes into a single section rather than splitting them across the document. The practical implication depends on how Riot Games operationally interprets 'control' in relation to its business relationships and how California regulators view this language under CCPA notice requirements.
View change record →You may be able to appeal an automated behavior decision through Riot Games' complaints procedure, and if unsatisfied, request a final manual review by a human agent.
How other platforms handle this
If we deny your appeal, you have the right to contact the Attorney General of your State...
We may decline your request if we cannot verify your identity or confirm the Personal Information that we maintain belongs to you. If we cannot honor your request, we will let you know.
You acknowledge that ŌURA has the right to monitor use of the Services to ensure compliance with the Agreement.
"Our complaints procedure may allow you to appeal a decision. In this case, we may provide you with info that illustrates our rationale...If you still wish to appeal, you may request one of our agents to review your case who will make a final manual determination...Excerpt from Riot Games's Privacy Notice
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Human review is available as a final step in the appeal process, but access to the complaints procedure itself is qualified by 'may allow', meaning it is not guaranteed.
You may be able to appeal an automated behavior decision through Riot Games' complaints procedure, and if unsatisfied, request a final manual review by a human agent.
ConductAtlas has identified this type of provision across 277 platforms. See the full comparison.
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