Provision record
Reverb · Reverb Terms of Service · View original document ↗

Mandatory Arbitration and Class Action Waiver

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Document Record

What it is

The terms require all disputes between users and Reverb to be resolved through individual binding arbitration administered by JAMS, with both parties waiving the right to participate in class actions or representative proceedings. Users may opt out of this clause by notifying Reverb in writing within 30 days of first accepting the Terms.

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This analysis describes what Reverb's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision requires disputes to proceed through individual arbitration under JAMS rules rather than court litigation, and prohibits class or representative proceedings. The opt-out window is limited to 30 days from first acceptance, and the provision includes a carve-out permitting either party to seek injunctive or equitable relief in court for intellectual property matters.

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Interpretive note: Enforceability of the class action waiver and mandatory arbitration clause varies by jurisdiction; EU and UK consumer protection law generally does not permit mandatory pre-dispute arbitration against consumers.

Consumer impact (what this means for users)

Under this clause, users who do not opt out within 30 days of accepting the Terms must resolve all disputes with Reverb individually through JAMS arbitration and cannot participate in class action litigation. The agreement requires disputes to proceed on an individual basis, which affects the procedural options available to users with claims against Reverb.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    Within 30 days
    Send a written notice to Reverb stating your name, account email, and intent to opt out of the arbitration agreement within 30 days of first accepting the Terms of Service. The document specifies written notice is required; email to the legal contact address is the most direct method available.

Cross-platform context

See how other platforms handle Mandatory Arbitration and Class Action Waiver and similar clauses.

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▸ View Original Clause Language DOCUMENT RECORD
"
You and Reverb agree that any dispute or claim arising from or relating to these Terms or our Services shall be finally settled by binding arbitration using the English language, administered by JAMS under its applicable rules, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents or other intellectual property rights. You and Reverb agree to submit to the personal jurisdiction of the courts located within Chicago, Illinois for any such equitable relief. YOU AND REVERB AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Excerpt from Reverb's Terms of Service

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

(1) REGULATORY LANDSCAPE: Mandatory arbitration clauses and class action waivers in consumer contracts engage the FTC Act and state consumer protection statutes.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →
  • State Attorney General
    State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
    Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
    What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
    What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.

    Search "[your state] attorney general consumer complaint" to find your state's direct complaint form

Provision details

Document information
Document
Reverb Terms of Service
Entity
Reverb
Document last updated
July 5, 2026
Tracking information
First tracked
July 6, 2026
Last verified
July 6, 2026
Record ID
CA-P-013318
Document ID
CA-D-00913
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
5acc2b803bb1603dcb6baf019aa52ceed7ad979cbba69d3b1ad6c42b579afc20
Analysis generated
July 6, 2026 15:22 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Reverb
Document: Reverb Terms of Service
Record ID: CA-P-013318
Captured: 2026-07-06 15:22:57 UTC
SHA-256: 5acc2b803bb1603d…
URL: https://conductatlas.com/platform/reverb/reverb-terms-of-service/provision/CA-P-013318/mandatory-arbitration-and-class-action-waiver/
Accessed: Oct. 3, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Reverb's Mandatory Arbitration and Class Action Waiver clause do?

This provision requires disputes to proceed through individual arbitration under JAMS rules rather than court litigation, and prohibits class or representative proceedings. The opt-out window is limited to 30 days from first acceptance, and the provision includes a carve-out permitting either party to seek injunctive or equitable relief in court for intellectual property matters.

How does this clause affect you?

Under this clause, users who do not opt out within 30 days of accepting the Terms must resolve all disputes with Reverb individually through JAMS arbitration and cannot participate in class action litigation. The agreement requires disputes to proceed on an individual basis, which affects the procedural options available to users with claims against Reverb.

Is ConductAtlas affiliated with Reverb?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Reverb.