The agreement requires that disputes between users and Redfin be resolved through binding individual arbitration rather than court litigation, subject to an opt-out procedure described in Section 2.13.9, and applies where permitted by applicable law.
This analysis describes what Redfin's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision requires disputes to proceed through individual arbitration under AAA Consumer Arbitration Rules, which determines the procedural forum available to users with claims against Redfin. The clause includes a qualifying phrase limiting application to jurisdictions where predispute arbitration is permitted, which acknowledges that enforceability may vary by jurisdiction.
Interpretive note: Full text of Section 2.13.9, including opt-out mechanics, deadline, and carve-outs, was not available in the provided document excerpt, limiting complete assessment of the clause's scope.
Under this clause, users who do not opt out are required to resolve claims against Redfin through binding individual arbitration rather than through court proceedings. The agreement references an opt-out procedure in Section 2.13.9 that users may exercise to preserve access to court-based dispute resolution.
How other platforms handle this
the arbitration provider, National Arbitration and Mediation ("NAM"), shall not accept or administer any demand for arbitration and shall administratively close any arbitration unless the Party bringing such demand for arbitration can certify in writing that the terms...were fully satisfied.
Neither you nor we may elect arbitration of any claims seeking only individualized relief asserted by you or us in small claims court, so long as the action remains in that court and is not removed or appealed de novo...
in the event that there are 100 or more individual Requests of a similar nature filed against Chegg by or with the assistance of the same law firm...within a 30 day period...the AAA (1) will administer the arbitration demands in batches of 100 Requests per batch...
"PLEASE NOTE: WHERE PERMITTED BY APPLICABLE LAW, WHEN YOU AGREE TO THIS AGREEMENT AND THESE TERMS YOU ARE AGREEING (WITH LIMITED EXCEPTION) TO RESOLVE ANY CLAIM BETWEEN YOU AND A REDFIN COMPANY THROUGH BINDING, INDIVIDUAL ARBITRATION RATHER THAN IN COURT. PLEASE REVIEW CAREFULLY SECTION 2.13.9 BELOW FOR DETAILS REGARDING ARBITRATION (INCLUDING THE PROCEDURE TO OPT OUT OF ARBITRATION). THIS AGREEMENT ALSO CONTAINS A CLASS ACTION WAIVER.Excerpt from Redfin's Terms of Use
(1) REGULATORY LANDSCAPE: Predispute arbitration clauses in consumer contracts engage the Federal Arbitration Act and may interact with state consumer protection statutes in California, New Jersey, and other jurisdictions that restrict or prohibit mandatory arbitration …
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
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This provision requires disputes to proceed through individual arbitration under AAA Consumer Arbitration Rules, which determines the procedural forum available to users with claims against Redfin. The clause includes a qualifying phrase limiting application to jurisdictions where predispute arbitration is permitted, which acknowledges that enforceability may vary by jurisdiction.
Under this clause, users who do not opt out are required to resolve claims against Redfin through binding individual arbitration rather than through court proceedings. The agreement references an opt-out procedure in Section 2.13.9 that users may exercise to preserve access to court-based dispute resolution.
ConductAtlas has identified this type of provision across 205 platforms. See the full comparison.
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