The document establishes a security vulnerability disclosure channel at securityconcern@email.progressive.com, supports PGP-encrypted submissions, requests detailed reproduction information and proof of concept from reporters, commits to a 10-business-day response attempt, and requests that findings be kept confidential until the issue is remediated.
This analysis describes what Progressive's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the company's coordinated vulnerability disclosure procedures, including a confidentiality request directed at security researchers. The confidentiality request, while framed as a safety measure, does not constitute a legally binding non-disclosure agreement on its own terms as stated in this document.
Interpretive note: The confidentiality request directed at researchers is framed as a safety measure rather than a binding contractual obligation, and the document does not specify whether Progressive asserts legal remedies for pre-remediation publication or provides any safe harbor for good-faith security research.
The agreement establishes that security vulnerability reports should be submitted to securityconcern@email.progressive.com with detailed reproduction steps, and requests that reporters maintain confidentiality of findings until Progressive remediates the issue, citing risk to personal information as the stated basis for that request.
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Compare across platforms →"If you believe you have found a security issue with one of our products or services, please report the issue to securityconcern@email.progressive.com. It's helpful if you include your name and contact information with each report. If you would prefer to send your information securely, please use PGP encryption to protect your report by using Progressive's Public PGP Key. Please describe the issue in detail, including (for example): the date and time when the issue was first discovered, details needed to reproduce the issue, and a Proof of Concept. Screenshots and videos can also be useful. We will attempt to respond to your report within 10 business days. We take these reports seriously, so we ask that you keep your findings confidential. Any publication of your findings prior to remediation of the issue may put personal information at risk.Excerpt from Progressive's Privacy Policy
1) REGULATORY LANDSCAPE: The GLBA Safeguards Rule requires financial institutions to implement procedures for identifying, detecting, and responding to security events, including vulnerabilities in products and services.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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This provision establishes the company's coordinated vulnerability disclosure procedures, including a confidentiality request directed at security researchers. The confidentiality request, while framed as a safety measure, does not constitute a legally binding non-disclosure agreement on its own terms as stated in this document.
The agreement establishes that security vulnerability reports should be submitted to securityconcern@email.progressive.com with detailed reproduction steps, and requests that reporters maintain confidentiality of findings until Progressive remediates the issue, citing risk to personal information as the stated basis for that request.
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