Which regulatory agencies enforce this type of clause?

{'agency': 'FTC', 'reason': 'The FTC has jurisdiction over deceptive data collection practices, including inadequate disclosure of voice communication recording under FTC Act Section 5.', 'complaint_url': 'https://reportfraud.ftc.gov/'}, {'agency': 'State_AG', 'reason': 'State AGs in California, Illinois, Texas, and Washington have enforcement authority over wiretapping, biometric privacy, and call recording laws implicated by voice data collection.', 'complaint_url': 'https://www.naag.org/find-my-ag/'}

What is the severity of this clause?

ConductAtlas classifies this Voice and Text Communication Monitoring clause as high severity. Severity reflects the magnitude of rights affected, the breadth of users impacted, and the degree of discretion the platform retains.

Voice and Text Communication Monitoring — PlayStation

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What it is

PlayStation collects the content of your voice and text messages on its platform and records customer support calls.

Consumer impact (what this means for users)

Your voice chats, text messages, and other communications on PlayStation Network may be recorded and stored by Sony, which could affect your expectation of privacy during in-game conversations and customer support interactions.

Cross-platform context

See how other platforms handle Voice and Text Communication Monitoring and similar clauses.

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Why it matters (compliance & risk perspective)

Collection of voice communication content may implicate state wiretapping laws and biometric privacy statutes, and users may not be fully aware that their in-game voice chats and messages are stored by Sony.

View original clause language

When you use voice or text messaging, blogs, surveys, user-generated content, activity streams, or social media, we may first collect the information you enter into the feature. We may also record calls you make to PlayStation Support.

Institutional analysis (Compliance & legal intelligence)

1) REGULATORY FRAMEWORK: Collection and storage of voice communications may implicate Illinois BIPA (740 ILCS 14/10) if voiceprints are derived, Texas CUBI (Tex. Bus. & Com. Code §503.001), and Washington's My Health MY Data Act if health-related voice data is captured. State wiretapping laws (e.g., California Penal Code §632, requiring all-party consent for recorded communications) apply to call recording. CCPA/CPRA §1798.140(ae) designates biometric information as sensitive PI requiring additional protections. FTC Act Section 5 governs deceptive practices in data collection disclosures. 2)

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Applicable agencies

FTC

The FTC has jurisdiction over deceptive data collection practices, including inadequate disclosure of voice communication recording under FTC Act Section 5.
File a complaint →
State AG

State AGs in California, Illinois, Texas, and Washington have enforcement authority over wiretapping, biometric privacy, and call recording laws implicated by voice data collection.
File a complaint →

Provision details

Document information

Document

PlayStation Privacy Policy

Entity

PlayStation

Document last updated

April 29, 2026

Tracking information

First tracked

April 18, 2026

Last verified

April 18, 2026

Record ID

CA-P-002950

Document ID

CA-D-00184

Evidence Provenance

Source URL

https://www.playstation.com/en-us/legal/privacy-policy/

Wayback Machine

View archived versions →

SHA-256

b0795f89dbd51ff6f4b76595a83f27111b2506ae3654f16f2fa2a6e466e33fb4

Verified

✓ Snapshot stored ✓ Change verified

How to Cite

ConductAtlas Policy Archive
Entity: PlayStation | Document: PlayStation Privacy Policy | Record: CA-P-002950
Captured: 2026-04-18 11:07:25 UTC | SHA-256: b0795f89dbd51ff6…
URL: https://conductatlas.com/platform/playstation/playstation-privacy-policy/voice-and-text-communication-monitoring/
Accessed: May 2, 2026

Classification

Severity

High

Voice and Text Communication Monitoring