What can I do about this clause?

{'method': 'WEB_FORM', 'recipient': 'https://www.playstation.com/en-us/legal/privacy-policy/', 'difficulty': 'MODERATE', 'action_type': 'DELETE_DATA', 'instructions': "Parents can submit a data deletion request for a child's account via the PlayStation privacy request portal. Select 'Delete My Data,' verify your identity as the account holder or parent/guardian, and specify the child account. Requests are processed within 45 days.", 'deadline_days': 45, 'deadline_hours': None}

Which regulatory agencies enforce this type of clause?

{'agency': 'FTC', 'reason': "The FTC enforces COPPA (16 C.F.R. Part 312) and has direct jurisdiction over PlayStation's data collection practices for users under 13.", 'complaint_url': 'https://reportfraud.ftc.gov/'}

What is the severity of this clause?

ConductAtlas classifies this Children's and Family Account Data Practices clause as high severity. Severity reflects the magnitude of rights affected, the breadth of users impacted, and the degree of discretion the platform retains.

Children's and Family Account Data Practices — PlayStation

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What it is

Children under 18 must have a parent or guardian create or approve their PlayStation account, and PlayStation does not sell data of users under 16 without parental or minor consent — but data collection from child accounts still occurs.

Consumer impact (what this means for users)

If your child has a PlayStation account, their gameplay behavior, location, device identifiers, and communications are still collected by Sony — parents should actively review Family Account privacy settings to understand and limit data collection for minors.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.

Delete Your Data
Within 45 days
Parents can submit a data deletion request for a child's account via the PlayStation privacy request portal. Select 'Delete My Data,' verify your identity as the account holder or parent/guardian, and specify the child account. Requests are processed within 45 days.

Cross-platform context

See how other platforms handle Children's and Family Account Data Practices and similar clauses.

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Why it matters (compliance & risk perspective)

Even with parental controls, PlayStation continues to collect behavioral, device, and gameplay data from child accounts, and the adequacy of consent mechanisms for children under 13 is subject to COPPA's strict requirements.

View original clause language

If a child is under 18 and wishes to create an Account, we require a parent or guardian to create or approve their Account. Each child Account created by or on behalf of a child under 18 must be part of a Family Account. Subject to applicable law, we do not sell personal information of users under the age of 16 without affirmative opt-in consent from the minor aged 13 to 16 or a parent or guardian (for users under the age of 13). We collect the date of birth for all accounts so that we can apply the appropriate controls. For children under 13, only a parent or guardian can create the Account.

Institutional analysis (Compliance & legal intelligence)

1) REGULATORY FRAMEWORK: COPPA (15 U.S.C. §6501–6506; 16 C.F.R. Part 312) requires verifiable parental consent before collecting personal information from children under 13, enforced by the FTC. CPRA §1798.120(c) prohibits sale of PI of consumers under 16 without opt-in consent. The Children's Online Privacy Protection Rule (2024 proposed amendments) would expand COPPA's requirements. State laws in Illinois (COPPA equivalents), New York (Education Law §2-d), and others may also apply. 2)

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Applicable agencies

FTC

The FTC enforces COPPA (16 C.F.R. Part 312) and has direct jurisdiction over PlayStation's data collection practices for users under 13.
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Provision details

Document information

Document

PlayStation Privacy Policy

Entity

PlayStation

Document last updated

April 29, 2026

Tracking information

First tracked

April 18, 2026

Last verified

April 18, 2026

Record ID

CA-P-002949

Document ID

CA-D-00184

Evidence Provenance

Source URL

https://www.playstation.com/en-us/legal/privacy-policy/

Wayback Machine

View archived versions →

SHA-256

b0795f89dbd51ff6f4b76595a83f27111b2506ae3654f16f2fa2a6e466e33fb4

Verified

✓ Snapshot stored ✓ Change verified

How to Cite

ConductAtlas Policy Archive
Entity: PlayStation | Document: PlayStation Privacy Policy | Record: CA-P-002949
Captured: 2026-04-18 11:07:25 UTC | SHA-256: b0795f89dbd51ff6…
URL: https://conductatlas.com/platform/playstation/playstation-privacy-policy/childrens-and-family-account-data-practices/
Accessed: May 2, 2026

Classification

Severity

High

Children's and Family Account Data Practices