PayPal · PayPal Buyer and Seller Protection · View original document ↗

In-person collection excludes Item Not Received

Medium severity Explicitdocumentlanguage Common · 247 of 352 platforms
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Recent governance activity PayPal recorded 4 documented changes in the last 30 days.
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This analysis describes what PayPal's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Clause Stability Stable

0
Changes
4
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 1795 other provisions on other platforms.

How other platforms handle this

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Tinder Medium

May harm the reputation of Tinder or its affiliates, meaning the uploading or sharing of content on the Tinder platform that is defamatory to Tinder or its affiliates or advocates misuse of the Service...

Glassdoor Medium

Therefore, we do not "sell" or "share" data (as defined by applicable law) belonging to minors.

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▸ View Original Clause Language DOCUMENT RECORD
"
your purchase is not eligible for Item Not Received claims if you use PayPal or PayPal World to pay in person, or if you order online, but collect the item in person, or arrange for it to be collected on your behalf.

— Excerpt from PayPal's PayPal Buyer and Seller Protection

Provision details

Document information
Document
PayPal Buyer and Seller Protection
Entity
PayPal
Document last updated
May 5, 2026
Tracking information
First tracked
May 12, 2026
Last verified
May 12, 2026
Record ID
CA-P-019750
Document ID
CA-D-00046
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
642f6bbfbdafdf50324bbd69bdac0d86d422741d505d1df7d8464d15f7305263
Analysis generated
May 12, 2026 10:05 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: PayPal
Document: PayPal Buyer and Seller Protection
Record ID: CA-P-019750
Captured: 2026-05-12 10:05:16 UTC
SHA-256: 642f6bbfbdafdf50…
URL: https://conductatlas.com/platform/paypal/paypal-buyer-and-seller-protection/provision/CA-P-019750/in-person-collection-excludes-item-not-received/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does PayPal's In-person collection excludes Item Not Received clause do?

The clause states: “your purchase is not eligible for Item Not Received claims if you use PayPal or PayPal World to pay in person, or if you order online, but collect the item in person, or arrange for it to be collected on your behalf.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 247 platforms. See the full comparison.

Is ConductAtlas affiliated with PayPal?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by PayPal.