You have only 24 hours after buying credits to request a refund. After that window, unused credits cannot be refunded. Crypto payments can never be refunded.
This analysis describes what OpenRouter's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The agreement establishes a narrow 24-hour refund window, after which any unused credits are retained by OpenRouter with no obligation to refund; this is a material financial term for users who purchase significant credit balances.
The updated terms establish that users are responsible for all account activity and charges occurring under their API credentials, with the exception of activity directly caused by OpenRouter's breach of the terms. Users are required to promptly notify OpenRouter of any actual or suspected compromise or unauthorized use of API credentials. OpenRouter reserves the right to suspend, revoke, or limit API credentials or account access if OpenRouter reasonably believes doing so is necessary to protect the service, the user, OpenRouter, or any third party. Additionally, promotional credits provided by OpenRouter have no cash value, cannot be refunded or exchanged except under specific conditions, are non-transferable between accounts, and expire on dates specified at issuance or in accordance with the terms. You can manage your API credentials through your account settings and should promptly contact OpenRouter if you suspect unauthorized access.
View change record →The updated terms clarify that enabling prompt logging automatically activates chat logging as well, and grant OpenRouter a perpetual, worldwide license to use your content for service provision and commercial purposes. This includes the explicit right to license or sell your user content in anonymized form. Users accessing Stealth Program models must now also agree to a separate End User License Agreement. You can disable prompt logging in your account settings if you do not wish to grant these permissions.
View change record →Users who purchase credits and do not use them lose the ability to recover funds after 24 hours; platform fees are non-refundable at any time, and cryptocurrency payments are categorically excluded from refunds.
How other platforms handle this
If you do not timely cancel your subscription, your subscription will be renewed at the full price as indicated when the purchase was made, without any additional action by you, and you authorize us to charge your payment method for these amounts.
You also authorize us to retry any failed authorizations. We may use data provided to us by our partners to determine when to schedule such retries.
Any renewal of your AC WhatsApp Service subscription or your WhatsApp Credit Subscription will be at the then current prices listed on, or otherwise accessible via, the ActiveCampaign Pricing page without applying any prior discount.
"Once purchased, refunds for unused Credits may be requested within twenty-four (24) hours from the time the transaction was processed. If no refund request is received within twenty-four (24) hours following the purchase, any unused Credits become non-refundable. To request a refund within the eligible period, you can use the refund button on the Credits page. The unused credit amount will be refunded to your payment method; the platform fees are non-refundable. Cryptocurrency payments are never refundable.Excerpt from OpenRouter's Terms of Service
(1) REGULATORY LANDSCAPE: A 24-hour refund window for digital goods may engage consumer protection regulations in the EU (including the Consumer Rights Directive, which provides a 14-day withdrawal right for distance contracts, though digital content …
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The agreement establishes a narrow 24-hour refund window, after which any unused credits are retained by OpenRouter with no obligation to refund; this is a material financial term for users who purchase significant credit balances.
Users who purchase credits and do not use them lose the ability to recover funds after 24 hours; platform fees are non-refundable at any time, and cryptocurrency payments are categorically excluded from refunds.
ConductAtlas has identified this type of provision across 230 platforms. See the full comparison.
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