You have only 24 hours after buying credits to request a refund. After that window, unused credits cannot be refunded. Crypto payments can never be refunded.
This analysis describes what OpenRouter's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The agreement establishes a narrow 24-hour refund window, after which any unused credits are retained by OpenRouter with no obligation to refund; this is a material financial term for users who purchase significant credit balances.
Users who purchase credits and do not use them lose the ability to recover funds after 24 hours; platform fees are non-refundable at any time, and cryptocurrency payments are categorically excluded from refunds.
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"Once purchased, refunds for unused Credits may be requested within twenty-four (24) hours from the time the transaction was processed. If no refund request is received within twenty-four (24) hours following the purchase, any unused Credits become non-refundable. To request a refund within the eligible period, you can use the refund button on the Credits page. The unused credit amount will be refunded to your payment method; the platform fees are non-refundable. Cryptocurrency payments are never refundable.— Excerpt from OpenRouter's OpenRouter Terms of Service
(1) REGULATORY LANDSCAPE: A 24-hour refund window for digital goods may engage consumer protection regulations in the EU (including the Consumer Rights Directive, which provides a 14-day withdrawal right for distance contracts, though digital content exceptions may apply) and in various US states with digital goods refund requirements. The FTC's rules on unfair or deceptive practices are relevant to short refund windows that may not be adequately disclosed at point of sale. (2) GOVERNANCE EXPOSURE: Medium. The 24-hour window is operationally distinct from the 14-day statutory withdrawal right available to EU/EEA consumers under the Consumer Rights Directive, creating potential enforceability issues for EU deployments. The absolute non-refundability of cryptocurrency payments may face additional scrutiny in jurisdictions regulating digital asset transactions. (3) JURISDICTION FLAGS: EU/EEA users may have statutory rights to a longer withdrawal period that supersede this 24-hour contractual limit. California's consumer protection statutes and various state automatic renewal laws may interact with the credit and auto-recharge provisions. Cryptocurrency non-refundability may engage regulations in jurisdictions with virtual asset service provider frameworks. (4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise procurement teams should note that the minimum purchase amount is $5 and the maximum is $25,000 per transaction, and that platform fees are non-refundable regardless of usage. Organizations enabling auto-recharge for their accounts should document authorization controls to avoid unauthorized charges. (5) COMPLIANCE CONSIDERATIONS: Consumer-facing deployments in the EU/EEA should evaluate whether the 24-hour refund policy satisfies statutory withdrawal rights or whether additional disclosures are required. Payment processing compliance teams should review the cryptocurrency non-refund policy for consistency with any applicable virtual asset regulations in jurisdictions where the service is offered.
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The agreement establishes a narrow 24-hour refund window, after which any unused credits are retained by OpenRouter with no obligation to refund; this is a material financial term for users who purchase significant credit balances.
Users who purchase credits and do not use them lose the ability to recover funds after 24 hours; platform fees are non-refundable at any time, and cryptocurrency payments are categorically excluded from refunds.
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