The policy states that NVIDIA collects the full content of chatbot messages, including any personal information contained within them such as names and email addresses, along with the web page context, and retains this data for record keeping and future customer service continuity purposes.
This analysis describes what NVIDIA NIM's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision authorizes collection and retention of chatbot message content, including any personal information users voluntarily include in messages, for product improvement, customer service, and future contact purposes. The policy discloses that third-party chatbot vendors such as Drift process this data as data processors under NVIDIA's instructions.
The updated Privacy Policy removes all disclosure language about how NVIDIA and third-party partners use cookies and other tracking technologies. Previously, the policy stated that cookies were used 'to collect and record information' for 'performance improvement, analytics, and to assist in our marketing efforts' and described consent mechanisms like 'Accept All' and 'Manage Settings'. The updated policy contains no equivalent disclosure of these tracking practices, data collection methods, or consent options. You can review NVIDIA's full Privacy Policy at their Privacy Center, though the updated version no longer describes cookie and tracking technology practices that were previously disclosed.
View change record →Under this clause, messages sent to NVIDIA chatbots, including any personal information contained within them, are collected, stored, and may be used for product improvement and future customer service contact. The agreement states that third-party vendors supporting chatbot platforms, such as Drift, will process this data as data processors.
Cross-platform context
See how other platforms handle Chatbot Message Content Collection and similar clauses.
Compare across platforms →"When you interact with any of our chatbots on our web site or mobile apps we collect your messages, including the personal information included in the messages, such as your name and email address (if provided), along with the web page you are on. We use this data to improve our products and services, and to support our customer service efforts. We also use your contact information to communicate with you about your requests. We store this information for purposes of record keeping and to support our customer service efforts, including to continue our chatbot communications if we end up connecting at a future date.Excerpt from NVIDIA NIM's NVIDIA Privacy Policy
1) REGULATORY LANDSCAPE: Chatbot message content collection engages GDPR's requirements for consent as a lawful basis for collecting personal information voluntarily submitted through conversational interfaces.
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This provision authorizes collection and retention of chatbot message content, including any personal information users voluntarily include in messages, for product improvement, customer service, and future contact purposes. The policy discloses that third-party chatbot vendors such as Drift process this data as data processors under NVIDIA's instructions.
Under this clause, messages sent to NVIDIA chatbots, including any personal information contained within them, are collected, stored, and may be used for product improvement and future customer service contact. The agreement states that third-party vendors supporting chatbot platforms, such as Drift, will process this data as data processors.
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