Netflix Account and Content Policies

Netflix gives you a limited right to stream content for personal use within your household, in regions where your plan and the relevant content licenses apply—no ownership is transferred. Your payments are nonrefundable, and if you want to opt out of resolving disputes through arbitration rather than in court, you must notify Netflix in writing within 30 days of first becoming subject to that agreement. Netflix provides its service without any warranties and is not liable for most categories of damages beyond direct losses.

This document establishes the terms under which Netflix grants users access to its service: a limited, non-exclusive, non-transferable right scoped to personal, non-commercial use within the user's household, subject to geographic licensing restrictions. It sets eligibility conditions, including an 18-year minimum age for account creation or Extra Member status, and imposes nonrefundable payment terms with a minimum one-month advance notice requirement before price or plan changes take effect. Liability is broadly disclaimed, with Netflix providing the service, content, and software on an as-is, as-available basis without warranty, and excluding liability for personal injury and all special, incidental, indirect, or consequential damages. Most disputes are subject to mandatory individual arbitration, with a 30-day written opt-out window; even non-arbitrable disputes must be pursued on an individual basis, with class and representative actions waived.

As a Netflix user, you receive access rights that are narrow, geographically bounded, and non-transferable, with no refunds for unused subscription time and no warranties on service quality or availability. Netflix's liability to you for personal injury and consequential, indirect, or special damages is excluded entirely. If you do not want to be bound by mandatory arbitration—which would prevent you from suing Netflix in court or joining a class action—you must send Netflix a written opt-out notice within 30 days of first becoming subject to the Arbitration Agreement; that is the one time-sensitive action available to you under these terms.