Netflix Account and Content Policies

This document constitutes Netflix's Terms of Use governing access to the Netflix streaming service, applicable to US users (including Puerto Rico and the US Virgin Islands), and establishes the legal framework under Delaware law with a mandatory arbitration clause prominently disclosed at the outset. The terms authorize Netflix to automatically renew subscriptions and charge any Payment Method on file if the primary method fails, permit Netflix to modify pricing with at least one month's notice, and assert a no-refund policy on subscription payments while reserving sole discretion over any credits or discounts. Notable provisions include a mandatory arbitration requirement with a time-limited opt-out right (Section 8), a class action waiver, a jury trial waiver, a public injunctive relief waiver, and a restriction on AI and machine learning use of Netflix content and interactions; the enforceability of these waivers varies by jurisdiction and applicable law may limit their scope, particularly the public injunctive relief waiver under state consumer protection statutes. The arbitration agreement and associated waivers engage FTC consumer protection authority and state attorney general enforcement frameworks, particularly in California where courts have historically scrutinized class action waivers and public injunctive relief restrictions; the household sharing restriction and ad-supported plan advertising carve-outs may also warrant evaluation under applicable consumer protection and advertising standards regulations.