The agreement states that Customer grants Modal a perpetual, irrevocable, worldwide, sublicensable, royalty-free license to use Feedback for any purpose, with an exclusion for Customer Data and Customer Confidential Information contained in the Feedback.
This analysis describes what Modal's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that any suggestions, comments, or other feedback submitted by Customer to Modal are subject to a broad, perpetual, and irrevocable license that cannot be withdrawn, and that Modal may sublicense and transfer this rights grant to third parties. The exclusion for Customer Data and Confidential Information contained in Feedback provides a carveout, but the boundary between Feedback and embedded Customer Data may require assessment in practice.
Interpretive note: The practical boundary between Feedback and embedded Customer Data or Confidential Information may require case-by-case assessment depending on how feedback is submitted and what it contains.
Under this clause, any feedback Customer provides to Modal about the Service becomes subject to a permanent, royalty-free license that Modal can use, sublicense, and transfer for any purpose without further consent or compensation to Customer. The agreement excludes Customer Data and Customer Confidential Information embedded in Feedback, but the practical scope of that exclusion depends on how Feedback is submitted and what it contains.
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Compare across platforms →"Customer hereby grants to Modal a nonexclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free, fully paid up license to use and exploit any Feedback for any purpose, excluding any Customer Data and other Customer Confidential information contained therein.Excerpt from Modal's Terms of Service
(1) REGULATORY LANDSCAPE: This provision engages intellectual property law governing license grants and may interact with GDPR where Feedback contains personal data of EU data subjects, as the perpetual and irrevocable nature of the license …
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This provision establishes that any suggestions, comments, or other feedback submitted by Customer to Modal are subject to a broad, perpetual, and irrevocable license that cannot be withdrawn, and that Modal may sublicense and transfer this rights grant to third parties. The exclusion for Customer Data and Confidential Information contained in Feedback provides a carveout, but the boundary between Feedback …
Under this clause, any feedback Customer provides to Modal about the Service becomes subject to a permanent, royalty-free license that Modal can use, sublicense, and transfer for any purpose without further consent or compensation to Customer. The agreement excludes Customer Data and Customer Confidential Information embedded in Feedback, but the practical scope of that exclusion depends on how Feedback is …
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