Provision record
Modal · Modal Terms of Service · View original document ↗

Modal Right to Suspend Customer Access

High severity Explicit document language Common · 276 of 352 platforms
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This analysis describes what Modal's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

DoorDash Medium

If any subscription fee is not paid in a timely manner or your transaction cannot be processed, we reserve the right to suspend, disable, cancel, or terminate your access to the Services or your DashPass subscription.

Marqeta Medium

Marqeta will (i) at all times have access to pending and closed Complaints and Customer's responses, and (ii) have the right to audit such Complaints.

Runway Medium

you agree that Company may either terminate or suspend your subscription and continue to attempt to charge your Payment Provider until payment is received...

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Modal may suspend Customer's access to or use of the Service if Modal determines such action is reasonably necessary to enforce its rights and Customer's obligations herein.

Excerpt from Modal's Terms of Service

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Modal Terms of Service
Entity
Modal
Document last updated
May 5, 2026
Tracking information
First tracked
July 12, 2026
Last verified
July 12, 2026
Record ID
CA-P-072457
Document ID
CA-D-00653
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
f9219da6a1104c63949083312fffeff667018578ffeda6aeafa21b9e7840ecd3
Analysis generated
July 12, 2026 17:44 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Modal
Document: Modal Terms of Service
Record ID: CA-P-072457
Captured: 2026-07-12 17:44:03 UTC
SHA-256: f9219da6a1104c63…
URL: https://conductatlas.com/platform/modal/modal-terms-of-service/provision/CA-P-072457/modal-right-to-suspend-customer-access/
Accessed: Aug. 3, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Modal's Modal Right to Suspend Customer Access clause do?

The clause states: “Modal may suspend Customer's access to or use of the Service if Modal determines such action is reasonably necessary to enforce its rights and Customer's obligations herein.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 276 platforms. See the full comparison.

Is ConductAtlas affiliated with Modal?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Modal.