Provision record
Modal · Modal Terms of Service · View original document ↗

Processor Must Not Respond to Data Subject Requests Without Instructions

Medium severity Explicit document language Common · 290 of 352 platforms
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This analysis describes what Modal's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

ZipRecruiter Medium

Where ZipRecruiter processes your Personal Data in the capacity of a service provider (data processor), and you seek access, or want to correct, amend, or delete your Personal Data...we will provide you with the data controller's contact information, so you can contact them directly.

ClickUp Medium

If you are an end user in a Workspace not owned by you and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization who owns your ClickUp Workspace.

Roblox Medium

Further, you may take legal actions in relation to any potential breach of your rights regarding the processing of your Personal Information, as well as to lodge complaints before the competent data prot...

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
ensure that it does not respond to that request except on the documented instructions of Customer or as required by Applicable Privacy Laws to which the Processor is subject

Excerpt from Modal's Terms of Service

Applicable regulations

CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
Modal Terms of Service
Entity
Modal
Document last updated
May 5, 2026
Tracking information
First tracked
July 12, 2026
Last verified
July 12, 2026
Record ID
CA-P-072538
Document ID
CA-D-00653
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
f9219da6a1104c63949083312fffeff667018578ffeda6aeafa21b9e7840ecd3
Analysis generated
July 12, 2026 17:44 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Modal
Document: Modal Terms of Service
Record ID: CA-P-072538
Captured: 2026-07-12 17:44:03 UTC
SHA-256: f9219da6a1104c63…
URL: https://conductatlas.com/platform/modal/modal-terms-of-service/provision/CA-P-072538/processor-must-not-respond-to-data-subject-requests-without-instructions/
Accessed: Sept. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

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Frequently Asked Questions

What does Modal's Processor Must Not Respond to Data Subject Requests Without Instructions clause do?

The clause states: “ensure that it does not respond to that request except on the documented instructions of Customer or as required by Applicable Privacy Laws to which the Processor is subject”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 290 platforms. See the full comparison.

Is ConductAtlas affiliated with Modal?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Modal.