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Any suggestions, recommendations, feature requests, or other feedback provided by Customer or its authorized users to Mixpanel are subject to a perpetual, irrevocable, royalty-free, worldwide license that Mixpanel may sublicense and use for any purpose without attribution or compensation.
This analysis describes what Mixpanel's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that feedback provided to Mixpanel, including suggestions and feature requests from authorized users, is subject to a broad, irrevocable license with no attribution or compensation obligation, covering all current and future media and technologies.
The updated terms remove a contractual protection that previously prohibited Mixpanel from treating individually identifiable data as Usage Data. Under the revised language, Mixpanel may now classify data that identifies or is attributable to specific individuals as Usage Data, potentially making such data subject to uses and disclosures beyond what the Customer Content exclusion permits. This broadens the category of data Mixpanel may process and analyze under the Usage Data definition. The terms do not provide a mechanism to opt out of this reclassification.
View change record →The updated terms establish an automatic 7% fee increase mechanism that takes effect upon each subscription renewal. Previously, subscription fees remained fixed for the duration of the subscription term, with new pricing becoming effective only at the start of a new subscription term and only if the parties agreed in writing. Under the revised language, fees will now automatically escalate by 7% upon commencement of each renewal term unless the parties expressly agree otherwise in writing. This shifts the default pricing behavior from fixed-term rates to automatic annual escalation.
View change record →Under this clause, any feedback, suggestions, or feature requests submitted by Customer or its authorized users to Mixpanel are licensed to Mixpanel on a perpetual and irrevocable basis, with no compensation or attribution owed to Customer.
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"Customer agrees that such Feedback is given voluntarily, and hereby grants to Mixpanel and its assigns a perpetual, worldwide, transferable, sublicensable, fully paid-up, irrevocable, royalty free license to use, reproduce, modify, disclose, create derivative works from, distribute, commercialize and display the Feedback in any manner and for any purpose, in any media, software, or technology of any kind now existing or developed in the future, without any obligation to provide attribution or compensation to Customer or any third party.Excerpt from Mixpanel's Terms of Use
(1) REGULATORY LANDSCAPE: Feedback license clauses are standard in SaaS agreements and do not directly engage specific regulatory frameworks in most jurisdictions. To the extent feedback contains confidential business information, the agreement separately addresses Confidential Information exclusions; the provision states explicitly that feedback does not include Customer Confidential Information or Customer Content. (2) GOVERNANCE EXPOSURE: Low. The provision is structured consistently with standard SaaS feedback license practice. The carve-out excluding Customer Confidential Information and Customer Content from the definition of Feedback limits the scope of the license. (3) JURISDICTION FLAGS: No jurisdiction-specific heightened exposure identified. The provision applies globally. (4) CONTRACT AND VENDOR IMPLICATIONS: Authorized users who submit feedback through Mixpanel's interface should be aware that such submissions are covered by this license. Organizations with IP ownership or invention assignment policies should confirm that authorized users understand the scope of the feedback license. (5) COMPLIANCE CONSIDERATIONS: Internal communications teams and product stakeholders who engage with Mixpanel on feature development or roadmap discussions should be informed that suggestions provided through Mixpanel's feedback channels are subject to this irrevocable license.
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This provision establishes that feedback provided to Mixpanel, including suggestions and feature requests from authorized users, is subject to a broad, irrevocable license with no attribution or compensation obligation, covering all current and future media and technologies.
Under this clause, any feedback, suggestions, or feature requests submitted by Customer or its authorized users to Mixpanel are licensed to Mixpanel on a perpetual and irrevocable basis, with no compensation or attribution owed to Customer.
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