Accountability: We believe that humans should be accountable for AI systems, and that AI should augment human capabilities, not replace human judgment in high-stakes decisions.
This commitment is directly relevant to consumers subject to AI-driven decisions in high-stakes contexts like employment screening, credit, healthcare, or law enforcement, where automated decisions without human review can cause serious harm.
Microsoft's Responsible AI framework sets out the ethical principles — fairness, reliability, privacy, security, inclusiveness, transparency, and accountability — that govern how AI is built and deployed across all Microsoft products used by consumers. While these commitments signal meaningful intent, they are voluntary and do not create legally enforceable rights for individual users, meaning consumers harmed by AI decisions have limited direct recourse under this document alone. You can submit feedback or concerns about Microsoft AI systems through the dedicated responsible AI resources linked at microsoft.com/en-us/ai/responsible-ai.