Fairness: AI systems should treat all people fairly. We work to proactively detect and mitigate unfair bias in our AI systems so that all individuals are treated fairly regardless of their personal characteristics.
AI bias in Microsoft products used for hiring, lending, healthcare, or law enforcement can cause material harm to protected groups, and this commitment signals Microsoft's recognition of that risk — though it does not provide consumers with a direct remedy.
Microsoft's Responsible AI framework sets out the ethical principles — fairness, reliability, privacy, security, inclusiveness, transparency, and accountability — that govern how AI is built and deployed across all Microsoft products used by consumers. While these commitments signal meaningful intent, they are voluntary and do not create legally enforceable rights for individual users, meaning consumers harmed by AI decisions have limited direct recourse under this document alone. You can submit feedback or concerns about Microsoft AI systems through the dedicated responsible AI resources linked at microsoft.com/en-us/ai/responsible-ai.