Microsoft · Microsoft Services Agreement (Legacy)

COPPA — Children Under 13

High severity
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What it is

Our products are not directed at children under 13. If you are under 13, do not use Microsoft consumer products. Parents who wish to allow their child under 13 to use Microsoft services must set up a child account through Family Safety with parental consent.

Why it matters

Without a properly set up supervised child account, children under 13 may be using Microsoft services — including Xbox, Outlook, and Bing — in violation of COPPA, potentially exposing their personal data without legal parental consent protections.

Consumer impact

Microsoft's Services Agreement governs all major consumer Microsoft products and contains provisions that materially limit consumer rights, including mandatory arbitration and a class action waiver for US users, a broad content license that allows Microsoft to use anything you post or store, and a unilateral right to suspend or terminate accounts with limited notice. Consumers face significant data exposure through Microsoft's broad collection and use practices across services, and limited financial recourse given liability caps set at the amount paid in the prior 12 months. You can opt out of arbitration by mailing written notice to Microsoft Corporation, One Microsoft Way, Redmond, WA 98052 within 30 days of first accepting the agreement.

Applicable agencies

  • FTC
    The FTC is the primary enforcement authority for COPPA and has jurisdiction over Microsoft's child data collection practices and parental consent mechanisms.
    File a complaint →

Provision details

Document information
Document
Microsoft Services Agreement (Legacy)
Entity
Microsoft
Document last updated
March 5, 2026
Tracking information
First tracked
March 5, 2026
Last verified
April 4, 2026
Record ID
CA-P-002067
Document ID
CA-D-00002
Evidence Provenance
Source URL
Wayback Machine
SHA-256
0099b077a7c627b606b6d557b5e892880a2254bab6659c33dc99032a0dd51bdd
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Microsoft | Document: Microsoft Services Agreement (Legacy) | Record: CA-P-002067
Captured: 2026-03-05 09:35:26 UTC | SHA-256: 0099b077a7c627b6…
URL: https://conductatlas.com/platform/microsoft/microsoft-services-agreement-legacy/coppa-children-under-13/
Accessed: April 4, 2026
Classification
Severity
High
Categories

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