Provision record
Microsoft Copilot · Microsoft Copilot Terms of Service · View original document ↗

Limitation of Liability

Medium severity Medium confidence Explicit document language Common · 286 of 352 platforms
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This analysis describes what Microsoft Copilot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

If a Microsoft service fails and causes you significant harm, such as loss of important data or business disruption, you may be unable to recover the full extent of your losses because of this liability cap.

Interpretive note: Enforceability of consequential damages exclusions varies by jurisdiction, and applicable consumer protection statutes in the EU, UK, and certain US states may limit or override this provision.

Clause Stability Stable

0
Changes
6
Months Monitored
Apr 3, 2026
First Seen
May 22, 2026
Last Seen
This clause type exists across 4261 other provisions on other platforms.

Consumer impact (what this means for users)

This clause means that if Microsoft's services cause significant harm, such as data loss from OneDrive or errors from Copilot output, users may be limited in the damages they can recover, particularly for indirect or consequential losses.

How other platforms handle this

ActiveCampaign Medium

If you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to ActiveCampaign for certain costs and damages.

Leonardo AI Medium

A party's liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the actions (or inactions) of the other party...

Netflix Medium

The Netflix service and/or some of the Netflix content may not be available at any time as a result of events beyond our reasonable control...we will not be held liable should such events occur.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
TO THE EXTENT PERMITTED BY LAW, MICROSOFT AND ITS AFFILIATES, RESELLERS, DISTRIBUTORS, AND VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUES, DATA, BUSINESS OR GOODWILL, EVEN IF MICROSOFT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Excerpt from Microsoft Copilot's Terms of Service

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Microsoft Copilot Terms of Service
Entity
Microsoft Copilot
Document last updated
May 5, 2026
Tracking information
First tracked
April 27, 2026
Last verified
July 9, 2026
Record ID
CA-P-000152
Document ID
CA-D-00017
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
a8abc0190dc11afa9c163be7d70b965a28d785ea5c7aa9127f3ef473417be0fa
Analysis generated
April 27, 2026 09:50 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Microsoft Copilot
Document: Microsoft Copilot Terms of Service
Record ID: CA-P-000152
Captured: 2026-04-27 09:50:27 UTC
SHA-256: a8abc0190dc11afa…
URL: https://conductatlas.com/platform/microsoft-copilot/microsoft-copilot-terms-of-service/provision/CA-P-000152/limitation-of-liability/
Accessed: Sept. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Microsoft Copilot's Limitation of Liability clause do?

If a Microsoft service fails and causes you significant harm, such as loss of important data or business disruption, you may be unable to recover the full extent of your losses because of this liability cap.

How does this clause affect you?

This clause means that if Microsoft's services cause significant harm, such as data loss from OneDrive or errors from Copilot output, users may be limited in the damages they can recover, particularly for indirect or consequential losses.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 286 platforms. See the full comparison.

Is ConductAtlas affiliated with Microsoft Copilot?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Microsoft Copilot.