Upon account closure, whether initiated by the user or by Microsoft, the agreement states that Microsoft will delete or disassociate all associated data and content, with exceptions for legally required retention. Microsoft states it cannot retrieve content or data once the account is closed, and users may lose access to previously acquired products.
This analysis describes what Microsoft Copilot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that account closure, including closure initiated by Microsoft for Terms violations, triggers immediate deletion of user data and content without retrieval. Users who store content exclusively within Microsoft services without maintaining independent backups may lose that content permanently upon account closure.
New provision explicitly detailing automatic data deletion upon account closure with limited legal exceptions, placing burden on users for backup while reserving Microsoft's right to retain data for legal compliance.
View full change record →Under these terms, account closure results in immediate cessation of service access and deletion or disassociation of all associated data and content, subject to legal retention requirements. The agreement states that Microsoft cannot retrieve content or data after account closure, and users may lose access to products they have previously acquired.
Cross-platform context
See how other platforms handle Account Closure and Data Deletion and similar clauses.
Compare across platforms →"If your Microsoft account is closed (whether by you or us), a few things happen. First, your right to use the Microsoft account to access the Services stops immediately. Second, we'll delete Data or Your Content associated with your Microsoft account or will otherwise disassociate it from you and your Microsoft account (unless we are required by law to keep it, return it, or transfer it to you or a third party identified by you). You should have a regular backup plan as Microsoft won't be able to retrieve Your Content or Data once your account is closed. Third, you may lose access to products you've acquired.Excerpt from Microsoft Copilot's Terms of Service
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This provision establishes that account closure, including closure initiated by Microsoft for Terms violations, triggers immediate deletion of user data and content without retrieval. Users who store content exclusively within Microsoft services without maintaining independent backups may lose that content permanently upon account closure.
Under these terms, account closure results in immediate cessation of service access and deletion or disassociation of all associated data and content, subject to legal retention requirements. The agreement states that Microsoft cannot retrieve content or data after account closure, and users may lose access to products they have previously acquired.
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