The agreement requires users to report billing errors within 90 days of the error appearing on their statement or they release all claims against Microsoft arising from that error. Microsoft separately commits to correcting identified billing errors within 90 days.
This analysis describes what Microsoft Copilot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a contractual 90-day window for disputing billing errors, after which the agreement states users release all liability and claims related to the error. This window may be shorter than statutory dispute periods available under applicable consumer protection law in certain jurisdictions, and legal teams should evaluate enforceability accordingly.
⚠ Users who do not report billing errors within 90 days release all liability and claims against Microsoft arising from that error as stated in Section 9.e
⚠ Microsoft states it will not be required to correct the error or provide a refund after the 90-day window
Cross-platform context
See how other platforms handle 90-Day Billing Error Dispute Window and Claim Release and similar clauses.
Compare across platforms →"If we make an error on your bill, you must tell us within 90 days after the error first appears on your bill. We will then promptly investigate the charge. If you do not tell us within that time, you release us from all liability and claims of loss resulting from the error and we won't be required to correct the error or provide a refund. If Microsoft has identified a billing error, we will correct that error within 90 days.Excerpt from Microsoft Copilot's Terms of Service
1) REGULATORY LANDSCAPE: This provision may interact with state consumer protection statutes and the Electronic Fund Transfer Act (EFTA) for bank account payment methods, which establishes statutory error dispute timelines that may differ from or …
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This provision establishes a contractual 90-day window for disputing billing errors, after which the agreement states users release all liability and claims related to the error. This window may be shorter than statutory dispute periods available under applicable consumer protection law in certain jurisdictions, and legal teams should evaluate enforceability accordingly.
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