The agreement requires users to report billing errors and disputed charges within 90 days of their appearance on the billing statement. Failure to report within this window results in a release of Microsoft from liability for the error. Purchases are stated to be final and non-refundable unless otherwise provided by law or a specific service offer.
This analysis describes what Microsoft Copilot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a 90-day contractual limitation period for billing disputes and error reporting, after which the agreement states users release Microsoft from liability. The provision acknowledges that statutory rights under applicable law may not be affected, which is a material carve-out for users in jurisdictions with longer statutory dispute windows.
Interpretive note: The enforceability of the 90-day contractual dispute window against applicable statutory consumer protection periods varies by jurisdiction and may be limited where statutory periods are longer.
New provision establishes strict 90-day window for billing dispute claims with automatic liability release, limiting consumer protections under state consumer protection laws.
View full change record →The agreement requires users to identify and report billing errors within 90 days of their appearance, after which Microsoft is released from liability for those errors under the Terms. The agreement states that all purchases are final and non-refundable unless applicable law or a specific offer provides otherwise, preserving statutory consumer rights where they exist.
Cross-platform context
See how other platforms handle 90-Day Billing Dispute and Refund Window and similar clauses.
Compare across platforms →"If we make an error on your bill, you must tell us within 90 days after the error first appears on your bill. We will then promptly investigate the charge. If you do not tell us within that time, you release us from all liability and claims of loss resulting from the error and we won't be required to correct the error or provide a refund. If Microsoft has identified a billing error, we will correct that error within 90 days. Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable. If you believe that Microsoft has charged you in error, you must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old.Excerpt from Microsoft Copilot's Terms of Service
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This provision establishes a 90-day contractual limitation period for billing disputes and error reporting, after which the agreement states users release Microsoft from liability. The provision acknowledges that statutory rights under applicable law may not be affected, which is a material carve-out for users in jurisdictions with longer statutory dispute windows.
The agreement requires users to identify and report billing errors within 90 days of their appearance, after which Microsoft is released from liability for those errors under the Terms. The agreement states that all purchases are final and non-refundable unless applicable law or a specific offer provides otherwise, preserving statutory consumer rights where they exist.
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