Azure references service level agreements (SLAs) for its cloud services, which define the uptime and performance guarantees Microsoft commits to for specific products. These SLAs are separate documents linked from this legal hub.
This analysis describes what Microsoft Azure's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
SLAs govern what compensation or credits you may receive if Azure services experience downtime, and the specific terms vary by product, meaning some services you use may have stronger or weaker uptime guarantees than others.
Interpretive note: The specific SLA terms, uptime percentages, and service credit formulas are not reproduced on this index page and require review of individual service-specific SLA documents linked from this hub.
Business customers relying on Azure for critical infrastructure need to review the specific SLA for each service they deploy, as uptime guarantees and associated service credits are defined separately per product and may not uniformly apply across an Azure deployment.
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(1) REGULATORY LANDSCAPE: SLA provisions in cloud service agreements are relevant to operational resilience requirements under various regulatory frameworks, including the EU Digital Operational Resilience Act (DORA) for financial services firms, as well as sector-specific …
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SLAs govern what compensation or credits you may receive if Azure services experience downtime, and the specific terms vary by product, meaning some services you use may have stronger or weaker uptime guarantees than others.
Business customers relying on Azure for critical infrastructure need to review the specific SLA for each service they deploy, as uptime guarantees and associated service credits are defined separately per product and may not uniformly apply across an Azure deployment.
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