MetaMask · MetaMask Terms of Use

Account Suspension and Service Termination

Medium severity
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Why it matters

While MetaMask cannot seize your crypto (since they don't hold your keys), they can disable access to value-added services like Swaps, Bridge, Earn, and other features without warning.

Consumer impact

MetaMask users bear full personal responsibility for the security of their Secret Recovery Phrase and private keys, with no recovery mechanism available from Consensys if credentials are lost. The $100 total liability cap means users have virtually no financial recourse against Consensys even in cases involving platform errors, security failures, or service outages affecting high-value crypto holdings. You can opt out of the mandatory arbitration clause by sending written notice to Consensys within 30 days of first accepting the Terms, as specified in the dispute resolution section.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Export Your Data
    Before any potential service disruption, export your wallet by accessing Settings in the MetaMask app, navigating to Security & Privacy, and backing up your Secret Recovery Phrase to ensure you can restore your wallet in any compatible non-custodial wallet application.

Applicable agencies

  • CFPB
    The CFPB has jurisdiction over service termination practices that affect consumers' access to financial services and funds, particularly where fiat currency transactions are involved.
    File a complaint →

Provision details

Document information
Document
MetaMask Terms of Use
Entity
MetaMask
Document last updated
March 24, 2026
Tracking information
First tracked
April 1, 2026
Last verified
April 1, 2026
Record ID
CA-P-001482
Document ID
CA-D-00279
Evidence Provenance
Source URL
Wayback Machine
SHA-256
ec778da38bbcefe66bb158a122292cc84dc176d488f25376d10df6d5db7058f7
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: MetaMask | Document: MetaMask Terms of Use | Record: CA-P-001482
Captured: 2026-04-01 12:59:35 UTC | SHA-256: ec778da38bbcefe6…
URL: https://conductatlas.com/platform/metamask/metamask-terms-of-use/account-suspension-and-service-termination/
Accessed: April 4, 2026
Classification
Severity
Medium
Categories

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