Provision record
MetaMask · MetaMask Privacy Policy · View original document ↗

Support Team Will Never Contact by Phone

Low severity Explicit document language Common · 273 of 352 platforms
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This analysis describes what MetaMask's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Clause Stability Stable

0
Changes
3
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 1423 other provisions on other platforms.

How other platforms handle this

Mailchimp Medium

please email our DSA single point of contact at dsa@mailchimp.com to communicate with Mailchimp regarding our content moderation practices in connection with the DSA.

Apple Medium

Make sure your app and its Support URL include an easy way to contact you...Failure to include accurate and up-to-date contact information not only frustrates customers, but may violate the law in some countries or regions.

Tinder Medium

Consistent with applicable law, you understand and agree that Tinder may not share information with you regarding your account termination if doing so would potentially impair the safety or privacy of other users.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
please note that our support team does not have a phone number and they will never contact you by phone.

Excerpt from MetaMask's Privacy Policy

Provision details

Document information
Document
MetaMask Privacy Policy
Entity
MetaMask
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
May 9, 2026
Record ID
CA-P-037760
Document ID
CA-D-00280
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
4cfbe9762731bfe658d18b0c1568e69aca6f8fd9ffe4429a18ab2c4903520ea6
Analysis generated
May 7, 2026 06:17 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: MetaMask
Document: MetaMask Privacy Policy
Record ID: CA-P-037760
Captured: 2026-05-07 06:17:26 UTC
SHA-256: 4cfbe9762731bfe6…
URL: https://conductatlas.com/platform/metamask/metamask-privacy-policy/provision/CA-P-037760/support-team-will-never-contact-by-phone/
Accessed: Aug. 2, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Low
Categories

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Frequently Asked Questions

What does MetaMask's Support Team Will Never Contact by Phone clause do?

The clause states: “please note that our support team does not have a phone number and they will never contact you by phone.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 273 platforms. See the full comparison.

Is ConductAtlas affiliated with MetaMask?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by MetaMask.