Lyft Terms of Service

This document sets the rules for using Lyft's platform. Lyft can change its pricing and terms, and any charges you pay are generally non-refundable. If you have a dispute with Lyft, you must resolve it through individual arbitration — you cannot sue Lyft in court or join a class action.

The Lyft Terms of Service establishes the contractual relationship between Lyft and users of the Lyft Platform, defining the rights, obligations, and limitations of each party. Lyft retains unilateral authority to set and modify pricing by posting updated terms to the in-app price details screen, and may immediately terminate the Agreement or deactivate accounts upon a user's loss of eligibility. All charges are non-refundable except as required by law, and Lyft's liability to users is contractually excluded for incidental, special, exemplary, punitive, consequential, and indirect damages. Disputes must be resolved through individual arbitration rather than court proceedings, with class, collective, and representative actions prohibited; drivers and driver applicants have a 30-day written opt-out window for driver claims. The Agreement expressly disclaims any employment relationship between Lyft and users, and Lyft collects user-provided, usage, and device information as well as information from third-party service providers.

Using Lyft means accepting that charges are non-refundable except as the law requires, and that disputes with Lyft must be resolved through individual arbitration rather than in court. If a driver reports that you materially damaged their vehicle, Lyft may charge you a Damage Fee of up to $250, with the amount determined by Lyft in its sole discretion. Lyft collects information you provide, your usage and device data, and information about you from outside service providers. Drivers and driver applicants who wish to preserve the ability to resolve driver claims outside arbitration may do so by notifying Lyft in writing within 30 days of signing the Agreement.