Captured before automated identity checks (Oct 14, 2026): accurate as of its capture on Jul 2, 2026; our capture on Oct 15, 2026 found the same text, but its identity was not checked by them.
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Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
This page describes what the document states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability may vary by jurisdiction. Methodology
“In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud.”
“We use personal information in connection with certain automated processes to operate the Lyft Platform, for example, to match Riders and Drivers, detect and prevent fraud, and enforce our Terms of Service.”
“When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims...”
“When you use Lyft, you are agreeing to the most recent terms of this policy.”
“We collect the payment information you provide us, including your bank routing numbers and tax information.”
“We do not sell your personal information to third parties for money–no one can buy the personal information we collect from and about you and we do not act as a data broker.”
This policy explains what information Lyft collects about you, how it uses it, and how long it keeps it. Lyft tracks your precise location throughout every ride (including in the background), keeps your ride and payment records for at least seven years, and uses your personal information for targeted advertising. If you ask Lyft to delete your account, it may decline if there is a trust, safety, or fraud concern, and it may keep some data even after deletion.
Lyft's Privacy Policy establishes the terms under which Lyft collects, uses, retains, and shares personal information on its platform. Lyft collects sensitive data including precise continuous location, financial identifiers (bank routing numbers and tax information), and phone call contents, and uses personal information in automated processes and for targeted advertising. Transactional data is retained for a minimum of seven years, and post-deletion retention is permitted for legitimate business purposes or legal and regulatory obligations. Account deletion rights are qualified: Lyft may refuse deletion where trust, safety, or fraud concerns exist. Policy updates bind users through continued use of the service, without any affirmative acceptance step.
As a Lyft user, your precise location is collected continuously from app open through ride completion, including while the app runs in the background. Your transactional records—rides and payments—are kept for at least seven years and will not be deleted on request within that window. If you are a driver, Lyft holds sensitive financial data including your bank routing numbers and tax information. Phone calls made through the platform may be monitored or recorded, though Lyft commits to notifying you before the call begins. If you want to delete your account, you can submit a deletion request, but Lyft may refuse or retain data if trust, safety, or fraud issues are present. Continuing to use the Lyft service constitutes acceptance of the most current version of this policy.
Which mapped governance frameworks each document engages, tied to the specific provisions that engage them.
We withheld clauses we had published from this document. Each withholding is recorded in our correction log:
“In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud.”
“We use personal information in connection with certain automated processes to operate the Lyft Platform, for example, to match Riders and Drivers, detect and prevent fraud, and enforce our Terms of Service.”
“When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims...”
“When you use Lyft, you are agreeing to the most recent terms of this policy.”
“We collect and use information through the use of "cookies," tracking pixels, data analytics tools like Google Analytics, SDKs, and other third-party tracking technologies on and off the Lyft Platform...”
“We collect the payment information you provide us, including your bank routing numbers and tax information.”
“We do not sell your personal information to third parties for money–no one can buy the personal information we collect from and about you and we do not act as a data broker.”
“We may need to share your personal information with third parties to deliver relevant personalized ads to you on and off the Lyft Platform. Some of these disclosures may constitute "sharing" or the "sale"...”
“Personalize and provide content, experiences, communications, and targeted advertising to promote and grow the Lyft Platform;”
“For security purposes, we may also monitor or record the contents of phone calls made through the Lyft Platform, but we will always let you know we are about to do so before the call begins.”
“We collect your device's precise location when you open and use the Lyft app, including while the app is running in the background from the time you request a ride until it ends.”
“We retain transactional information such as rides and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations.”
Every distinct legal provision identified in this document. Featured provisions appear above with analysis.
We have not recorded a change to this document since we began capturing it. Monitor includes alerts from a daily check, structured change summaries, and monitoring for up to 20 platforms.
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Cross-platform context
See how other platforms handle Account deletion may be refused for trust or fraud issues and similar clauses.
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