Provision record
Luma AI · Luma AI Terms of Service · View original document ↗

Customer Authorization for Third-Party AI Tool Actions

High confidence Common · 210 of 343 platforms

Key Facts · in the document’s own words

What do customers authorize Luma AI's virtual agents to do by using the services?
“By using the Services, you authorize Luma's virtual agents to take Actions on your behalf based on your Input when you use the Service.”
Version CA-V-006794, captured Sept. 11, 2026 · live source ↗
Our reading, not the document’s words
Luma AI requires that, by using the services, customers authorize Luma AI's virtual agents to take actions on the customer's behalf based on the customer's input.
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This analysis describes what Luma AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Generated by a model from the captured document; not read by a person

Customers are granting Luma AI's automated agents authority to act on their behalf, which may have real-world consequences depending on the nature of those actions.

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Interpretive note: The scope or nature of the 'Actions' that virtual agents may take is not defined in the excerpt, which limits full assessment of the provision's reach.

Consumer impact (what this means for users)

Generated by a model from the captured document; not read by a person

By using the services, the reader has authorized Luma AI's virtual agents to take actions in their name based on whatever input the reader provides.

How other platforms handle this

Mistral AI

...and (b) provide any reasonable information that is relevant to systemic risks assessment and mitigation to Mistral AI to allow Mistral AI to comply with its own obligations under the Applicable AI Laws.

Klaviyo

As between Customer and Klaviyo, and to the extent permitted by law, Customer (a) retains ownership of its Inputs and (b) owns all Outputs generated for its account. Klaviyo hereby assigns to Customer any rights it may have in such Outputs.

Hims & Hers

For example, when you communicate via the messaging platform, Hims & Hers may use AI to (i) help you make changes to your account or (ii) draft responses for customer care or for a qualified licensed healthcare professional to review.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
By using the Services, you authorize Luma's virtual agents to take Actions on your behalf based on your Input when you use the Service.

Excerpt from Luma AI's Terms of Service

Provision details

Document information
Document
Luma AI Terms of Service
Entity
Luma AI
Date stated by the document
May 14, 2026
As printed in Luma AI’s text (version CA-V-006794), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
April 29, 2026
Text quoted from version
CA-V-006794, captured Sept. 11, 2026
Record ID
CA-P-045298
Document ID
CA-D-000498
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006794)
e8cf445a2cea91fb162919c925ab8112605b9855369a3e513626c29680635496
Analysis generated
May 21, 2026 00:31 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-006794, captured Sept. 11, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: Luma AI
Document: Luma AI Terms of Service
Record ID: CA-P-045298
Version: CA-V-006794
Captured: 2026-09-11 01:00:44 UTC
SHA-256: e8cf445a2cea91fb…
URL: https://conductatlas.com/platform/luma-ai/luma-ai-terms-of-service/provision/CA-P-045298/customer-authorization-for-third-party-ai-tool-actions/
Accessed: Oct. 24, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

Other risks in this policy

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Frequently Asked Questions

What does Luma AI's Customer Authorization for Third-Party AI Tool Actions clause do?

Customers are granting Luma AI's automated agents authority to act on their behalf, which may have real-world consequences depending on the nature of those actions.

How does this clause affect you?

By using the services, the reader has authorized Luma AI's virtual agents to take actions in their name based on whatever input the reader provides.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 210 platforms. See the full comparison.

Is ConductAtlas affiliated with Luma AI?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Luma AI.