Luma AI · Luma AI Terms of Service · View original document ↗

Customer Liable for Users Compliance

High severity High confidence Explicitdocumentlanguage Common · 300 of 352 platforms
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This analysis describes what Luma AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Customers bear liability for violations or actions by any user operating under their account, regardless of whether the customer directly authorized those actions.

Consumer impact (what this means for users)

The reader is accountable to Luma AI for anything their users do under the agreement and through any log-in credentials associated with the customer's account.

How other platforms handle this

Tinder Medium

If you believe we have taken action against your content or account in a way that does not comply with these Terms, you have the right to bring a claim for breach of contract under UK law.

ActiveCampaign Medium

You agree that we may, but have no obligation, to identify you as a customer of ActiveCampaign and that ActiveCampaign may, in its sole discretion, refer to you by name, trade name, trademark, logo and other proprietary marks or words...

Netflix Medium

In the event of any conflict between these Terms of Use and information provided by Customer Service or other portions of our websites, these Terms of Use will control.

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▸ View Original Clause Language DOCUMENT RECORD
"
Customer is responsible for its Users' compliance with this Agreement and all actions taken through their Log-in Credentials.

— Excerpt from Luma AI's Luma AI Terms of Service

Provision details

Document information
Document
Luma AI Terms of Service
Entity
Luma AI
Document last updated
May 5, 2026
Tracking information
First tracked
May 21, 2026
Last verified
May 21, 2026
Record ID
CA-P-045255
Document ID
CA-D-00498
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
1da3bb14f86647d0b3eff05ca1ae2daf91ff0bfd6e9aa59b03a66bfe8591b1d4
Analysis generated
May 21, 2026 00:31 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Luma AI
Document: Luma AI Terms of Service
Record ID: CA-P-045255
Captured: 2026-05-21 00:31:47 UTC
SHA-256: 1da3bb14f86647d0…
URL: https://conductatlas.com/platform/luma-ai/luma-ai-terms-of-service/provision/CA-P-045255/customer-liable-for-users-compliance/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Luma AI's Customer Liable for Users Compliance clause do?

Customers bear liability for violations or actions by any user operating under their account, regardless of whether the customer directly authorized those actions.

How does this clause affect you?

The reader is accountable to Luma AI for anything their users do under the agreement and through any log-in credentials associated with the customer's account.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 300 platforms. See the full comparison.

Is ConductAtlas affiliated with Luma AI?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Luma AI.