Provision record
Luma AI · Luma AI Terms of Service · View original document ↗

Customer Liable for Users Compliance

High severity High confidence Explicit document language Common · 298 of 352 platforms

Key Facts · in the document’s own words

Who is the customer responsible for?
“Customer is responsible for its Users' compliance with this Agreement and all actions taken through their Log-in Credentials.”
Version CA-V-006794, captured Sept. 11, 2026 · live source ↗
Our reading, not the document’s words
Luma AI holds the customer responsible for its users' compliance with the agreement and for all actions taken through users' log-in credentials.
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This analysis describes what Luma AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Customers bear liability for violations or actions by any user operating under their account, regardless of whether the customer directly authorized those actions.

Consumer impact (what this means for users)

The reader is accountable to Luma AI for anything their users do under the agreement and through any log-in credentials associated with the customer's account.

How other platforms handle this

Pinterest Medium

In all other cases, these Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by us without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.

Minecraft Medium

You make it clear that you (not us) are responsible for anything that happens during your event

Shopify Medium

If you use these services, you need to respect how the supply chain works and what terms are asked of you.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Customer is responsible for its Users' compliance with this Agreement and all actions taken through their Log-in Credentials.

Excerpt from Luma AI's Terms of Service

Provision details

Document information
Document
Luma AI Terms of Service
Entity
Luma AI
Date stated by the document
May 14, 2026
As printed in Luma AI’s text (version CA-V-006794), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
April 29, 2026
Text quoted from version
CA-V-006794, captured Sept. 11, 2026
Record ID
CA-P-045255
Document ID
CA-D-000498
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006794)
e8cf445a2cea91fb162919c925ab8112605b9855369a3e513626c29680635496
Analysis generated
May 21, 2026 00:31 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-006794 (checked Oct. 5, 2026)
Citation Record
Entity: Luma AI
Document: Luma AI Terms of Service
Record ID: CA-P-045255
Version: CA-V-006794
Captured: 2026-09-11 01:00:44 UTC
SHA-256: e8cf445a2cea91fb…
URL: https://conductatlas.com/platform/luma-ai/luma-ai-terms-of-service/provision/CA-P-045255/customer-liable-for-users-compliance/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Luma AI's Customer Liable for Users Compliance clause do?

Customers bear liability for violations or actions by any user operating under their account, regardless of whether the customer directly authorized those actions.

How does this clause affect you?

The reader is accountable to Luma AI for anything their users do under the agreement and through any log-in credentials associated with the customer's account.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 298 platforms. See the full comparison.

Is ConductAtlas affiliated with Luma AI?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Luma AI.