Provision record
Lime · Lime Privacy Policy · View original document ↗

Email and Phone Number Hashing for Ad Matching

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Document Record

What it is

The policy states that Lime or third-party advertising platforms may hash or convert users' email addresses and phone numbers into unique values for matching with user accounts on third-party platforms such as Facebook and Instagram for personalized advertising purposes.

ⓘ

This analysis describes what Lime's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision authorizes the conversion of account identifiers, specifically email addresses and phone numbers, into hashed values transmitted to third-party advertising platforms for cross-platform audience matching. This practice is subject to regulatory scrutiny under GDPR and CCPA regarding consent requirements and the characterization of such data transfers as sales or shares of personal information.

Consumer impact (what this means for users)

Under this clause, users' email addresses and phone numbers may be hashed and transmitted to advertising platforms such as Meta for audience matching and personalized ad targeting; the policy notes that third-party platforms may offer choices about customized ads, and the California Privacy Notice is cited for information about opt-out rights.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    Update communication and advertising preferences in your Lime account profile; California residents should review the California Privacy Notice for opt-out rights related to the sharing of personal information for advertising purposes.

Cross-platform context

See how other platforms handle Email and Phone Number Hashing for Ad Matching and similar clauses.

Compare across platforms →
▸ View Original Clause Language DOCUMENT RECORD
"
As part of these ad campaigns, we or the third-party platforms may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and serve you advertising that is customized to your interests.

Excerpt from Lime's Privacy Policy

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

1) REGULATORY LANDSCAPE: This provision implicates GDPR consent and legitimate interests requirements for advertising-related data sharing, CCPA provisions regarding the sharing of personal information for cross-context behavioral advertising (which California law treats as a sale …

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →
  • State Attorney General
    State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
    Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
    What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
    What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.

    Search "[your state] attorney general consumer complaint" to find your state's direct complaint form

Provision details

Document information
Document
Lime Privacy Policy
Entity
Lime
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
July 9, 2026
Record ID
CA-P-016275
Document ID
CA-D-00742
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
9ecb38dec6226bc16968311d8f8d2d437835340fd83ad838a8f0e5c4acc9e036
Analysis generated
May 7, 2026 22:37 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Lime
Document: Lime Privacy Policy
Record ID: CA-P-016275
Captured: 2026-05-07 22:37:24 UTC
SHA-256: 9ecb38dec6226bc1…
URL: https://conductatlas.com/platform/lime/lime-privacy-policy/provision/CA-P-016275/email-and-phone-number-hashing-for-ad-matching/
Accessed: Sept. 26, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Lime's Email and Phone Number Hashing for Ad Matching clause do?

This provision authorizes the conversion of account identifiers, specifically email addresses and phone numbers, into hashed values transmitted to third-party advertising platforms for cross-platform audience matching. This practice is subject to regulatory scrutiny under GDPR and CCPA regarding consent requirements and the characterization of such data transfers as sales or shares of personal information.

How does this clause affect you?

Under this clause, users' email addresses and phone numbers may be hashed and transmitted to advertising platforms such as Meta for audience matching and personalized ad targeting; the policy notes that third-party platforms may offer choices about customized ads, and the California Privacy Notice is cited for information about opt-out rights.

Is ConductAtlas affiliated with Lime?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Lime.