The agreement requires users to install conformity-required firmware updates within a reasonable time and states that Ledger bears no liability for operating faults that result from failure to install required updates, including security updates.
This analysis describes what Ledger's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a conditional liability exclusion: Ledger's responsibility for product operating faults is contingent on the user having installed all required updates. This may interact with statutory conformity guarantee rights in EU jurisdictions, where applicable law may impose obligations on the seller that cannot be fully waived by contract.
Interpretive note: The scope of the liability exclusion may be constrained by EU consumer goods conformity directives (Directives 2019/770 and 2019/771) and their national implementations; 'reasonable time' for update installation is not defined in the document.
Under this clause, the agreement states that Ledger is not responsible for operating faults arising from a user's failure to install required firmware updates within a reasonable time. This establishes a user obligation to maintain firmware currency as a condition of Ledger's continued product conformity responsibility.
Cross-platform context
See how other platforms handle Firmware Update Liability Exclusion and similar clauses.
Compare across platforms →"If an update is required to keep your item in conformity (e.g. a security update), you must install it within a reasonable time using the instructions provided by Ledger. Please note: Failure to install an update required to keep a Ledger Product in conformity may lead to operating faults with this Product. Ledger is not responsible for operating faults resulting from the failure to install necessary updates (including security updates).Excerpt from Ledger's Terms of Sale
(1) REGULATORY LANDSCAPE: This provision engages EU consumer goods conformity requirements under Directive 2019/770 and Directive 2019/771 (Sale of Goods Directive), which govern digital content and digital elements embedded in goods.
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This provision establishes a conditional liability exclusion: Ledger's responsibility for product operating faults is contingent on the user having installed all required updates. This may interact with statutory conformity guarantee rights in EU jurisdictions, where applicable law may impose obligations on the seller that cannot be fully waived by contract.
Under this clause, the agreement states that Ledger is not responsible for operating faults arising from a user's failure to install required firmware updates within a reasonable time. This establishes a user obligation to maintain firmware currency as a condition of Ledger's continued product conformity responsibility.
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