Ledger provides a limited warranty on its hardware devices, covering manufacturing defects for a defined period ā typically one to two years from purchase.
Understanding what is and is not covered under warranty is critical, as physical damage, unauthorised modifications, or misuse are likely excluded, leaving you without a remedy for those issues.
Warranty provisions must comply with EU Sale of Goods Directive 2019/771, which grants consumers a minimum two-year legal guarantee for non-conforming goods. Any contractual warranty shorter than two years for EU consumers would not replace statutory rights. US warranty obligations are governed by the Magnuson-Moss Warranty Act where applicable.
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When you purchase a Ledger device, this document governs your rights around delivery, returns, warranties, and what compensation you can seek if a product is faulty or an order goes wrong. Ledger limits its liability in ways that could restrict your ability to claim damages beyond the cost of the product itself. You can initiate a return or warranty claim by contacting Ledger's support team at support.ledger.com within the applicable return window.