Ledger Terms of Sale

This is Ledger's official sales agreement for buying hardware wallets and accessories directly from their online shop, covering everything from order placement to delivery and returns. The most important thing to know is that Ledger limits its liability for indirect losses, meaning if your device has a defect and you lose access to cryptocurrency as a result, you may have very limited legal recourse for those losses. EU and UK customers have a statutory 14-day right to return their purchase, so check whether you qualify before accepting a device you're unsure about.

This document governs the sale of Ledger hardware wallet products (Nano, Stax, Flex) and accessories via shop.ledger.com, constituting a binding sales contract under French commercial law given Ledger SAS's Paris incorporation. Users are obligated to provide accurate personal and payment information, accept delivery terms set by third-party logistics providers, and comply with export control restrictions that may prevent shipment to sanctioned jurisdictions. Notably, the document limits Ledger's liability for indirect losses — including loss of cryptocurrency assets — and restricts warranty claims to manufacturing defects, which is an unusually significant carve-out given the security-critical nature of hardware wallets. The document engages EU Consumer Rights Directive 2011/83/EU (14-day withdrawal right), GDPR data processing obligations for purchase data, and French Consumer Code provisions; the cross-border nature of sales to US, UK, and global customers creates multi-jurisdictional compliance considerations including FTC consumer protection standards and UK Consumer Rights Act 2015.