Disputes about your Ledger purchase are governed by a specific country's law — likely French law given Ledger's French incorporation — and must be resolved in courts of that jurisdiction.
If you need to take legal action against Ledger, you may be required to do so in a foreign jurisdiction under foreign law, which can be costly and impractical for individual consumers.
Under EU Rome I Regulation (593/2008) and Brussels Ia Regulation (1215/2012), choice of law and jurisdiction clauses in B2C contracts cannot deprive EU consumers of the protection of mandatory rules in their habitual residence state. Non-EU consumers, particularly US buyers, face greater exposure to forum selection disadvantages.
Compliance intelligence locked
Regulatory citations, enforcement risk, and due diligence action items.
Watcher: regulatory citations. Professional: full compliance memo.
When you purchase a Ledger device, this document governs your rights around delivery, returns, warranties, and what compensation you can seek if a product is faulty or an order goes wrong. Ledger limits its liability in ways that could restrict your ability to claim damages beyond the cost of the product itself. You can initiate a return or warranty claim by contacting Ledger's support team at support.ledger.com within the applicable return window.