Klarna · Klarna Privacy Policy

Use of Personal Data for AI and Machine Learning

Medium severity
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What it is

Klarna uses your transaction history, behavioral data, and how you interact with their app to train AI systems that power their fraud detection, credit scoring, and product recommendations.

Consumer impact (what this means for users)

Your purchase behavior and financial data are used to train Klarna's AI systems, meaning your personal information contributes to algorithmic models that may affect credit decisions for you and other consumers.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    Within 30 days
    Email privacy@klarna.com to object to use of your personal data for AI model training under GDPR Art. 21, specifying that you are objecting to processing based on legitimate interests for this purpose.

Cross-platform context

See how other platforms handle Use of Personal Data for AI and Machine Learning and similar clauses.

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Why it matters (compliance & risk perspective)

Your personal financial and behavioral data contributes to AI models that make decisions affecting millions of customers, and the policy provides limited specificity about how long your data is retained for this purpose or how you can object.

View original clause language
We use your personal data to develop, train, and improve our artificial intelligence and machine learning models. This includes using your transaction data, behavioral data, and interaction data to enhance our fraud detection, credit assessment, and personalization capabilities. We take steps to protect your data when used for these purposes, including anonymization and aggregation where possible.

Institutional analysis (Compliance & legal intelligence)

REGULATORY FRAMEWORK: GDPR Art. 6(1)(f) legitimate interests and Art. 5(1)(b) purpose limitation govern secondary use of personal data for AI training. GDPR Art. 89 provides limited exemptions for research purposes subject to safeguards. EU AI Act (Regulation 2024/1689) will classify high-risk AI systems including credit scoring, imposing transparency, accuracy, and human oversight obligations on providers. FTC Act Section 5 applies to deceptive or unfair AI practices in the US. UK ICO has issued guidance on AI and data protection requiring data minimization and impact assessments.

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Applicable agencies

  • FTC
    FTC has authority under Section 5 to challenge unfair or deceptive AI data practices, including undisclosed use of consumer data for model training.
    File a complaint →

Provision details

Document information
Document
Klarna Privacy Policy
Entity
Klarna
Document last updated
April 29, 2026
Tracking information
First tracked
April 27, 2026
Last verified
April 27, 2026
Record ID
CA-P-003480
Document ID
CA-D-00166
Evidence Provenance
Source URL
Wayback Machine
SHA-256
bfbac757c06748a3aa551a759cd3abf415605416813542dd2a529a21bc5bd714
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Klarna | Document: Klarna Privacy Policy | Record: CA-P-003480
Captured: 2026-04-27 13:38:29 UTC | SHA-256: bfbac757c06748a3…
URL: https://conductatlas.com/platform/klarna/klarna-privacy-policy/use-of-personal-data-for-ai-and-machine-learning/
Accessed: May 2, 2026
Classification
Severity
Medium
Categories

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