Klarna · Klarna Privacy Policy

Marketing Profiling and Behavioral Targeting

Medium severity
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What it is

Klarna builds a marketing profile using your purchase history, app behavior, and demographic information to send you personalized ads and offers. You can turn this off in the app settings at any time.

Consumer impact (what this means for users)

Your financial transactions and in-app behavior are combined to create a marketing profile that influences the ads and offers you receive both within and potentially outside the Klarna platform.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    Open the Klarna app, go to your account settings, and navigate to 'Notifications' or 'Privacy' to withdraw consent for marketing profiling and opt out of targeted advertising.

Cross-platform context

See how other platforms handle Marketing Profiling and Behavioral Targeting and similar clauses.

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Why it matters (compliance & risk perspective)

Klarna combines your financial transaction data with behavioral tracking to target you with personalized marketing, which goes beyond what many consumers would expect from a payment service.

View original clause language
We use your personal data, including your purchase history, browsing behavior within the Klarna app, and demographic information, to create a profile about you for the purposes of sending you personalized marketing communications and displaying targeted advertisements. You can withdraw your consent to marketing at any time by updating your preferences in the Klarna app or by contacting us.

Institutional analysis (Compliance & legal intelligence)

REGULATORY FRAMEWORK: GDPR Arts. 6(1)(a) and 7 require freely-given, specific, informed, and unambiguous consent for marketing profiling; Art. 21(2) grants an absolute right to object to direct marketing profiling. PECR Regulations 22–24 (UK) require prior consent for electronic marketing. CCPA/CPRA §1798.120 grants California consumers the right to opt out of sharing personal information for cross-context behavioral advertising. CAN-SPAM Act and TCPA govern US marketing communications.

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Applicable agencies

  • FTC
    FTC has authority over deceptive or unfair marketing profiling and targeted advertising practices under FTC Act Section 5.
    File a complaint →

Provision details

Document information
Document
Klarna Privacy Policy
Entity
Klarna
Document last updated
April 29, 2026
Tracking information
First tracked
April 27, 2026
Last verified
April 27, 2026
Record ID
CA-P-003482
Document ID
CA-D-00166
Evidence Provenance
Source URL
Wayback Machine
SHA-256
bfbac757c06748a3aa551a759cd3abf415605416813542dd2a529a21bc5bd714
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Klarna | Document: Klarna Privacy Policy | Record: CA-P-003482
Captured: 2026-04-27 13:38:29 UTC | SHA-256: bfbac757c06748a3…
URL: https://conductatlas.com/platform/klarna/klarna-privacy-policy/marketing-profiling-and-behavioral-targeting/
Accessed: May 2, 2026
Classification
Severity
Medium
Categories

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