Provision record
Hims & Hers · Hims & Hers Privacy Policy · View original document ↗

Decline Due to Inability to Authenticate User

Common · 250 of 343 platforms
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This analysis describes what Hims & Hers's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Patreon

In order to prevent an unauthorized takeover of your account or unauthorized access to your personal data, we may decline deletion of, access to, or recovery of your account via an authorized agent at our sole discretion.

Credit Karma

We reserve the right to limit the availability of our Services or the provision of any of our Content to any person, geographic area, or jurisdiction, at any time and in our sole and absolute discretion.

Anyscale

If Anyscale reasonably believes the Platform Services (or any component thereof) could infringe any third party’s Intellectual Property Rights, Anyscale may, at its sole option and expense, use commercially reasonable efforts to: (a) modify or replace the Platform Services...to make it non-infringin...

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
we may decline a request where we are unable to authenticate you as the person to whom the data relates, the request is unreasonable or excessive, or where otherwise permitted by applicable law.

Excerpt from Hims & Hers's Privacy Policy

Provision details

Document information
Document
Hims & Hers Privacy Policy
Entity
Hims & Hers
Date stated by the document
Sept. 17, 2026
As printed in Hims & Hers’s text (version CA-V-007047), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
July 5, 2026
Text quoted from version
CA-V-007047, captured Sept. 18, 2026
Record ID
CA-P-066713
Document ID
CA-D-000907
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-007047)
34d681eecad960ddcf6fc92a98432ae576664989512add7de739bca2373929e9
Analysis generated
July 9, 2026 08:00 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-007047, captured Sept. 18, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: Hims & Hers
Document: Hims & Hers Privacy Policy
Record ID: CA-P-066713
Version: CA-V-007047
Captured: 2026-09-18 01:30:34 UTC
SHA-256: 34d681eecad960dd…
URL: https://conductatlas.com/platform/hims-hers/hims-hers-privacy-policy/provision/CA-P-066713/decline-due-to-inability-to-authenticate-user/
Accessed: Nov. 1, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

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Frequently Asked Questions

What does Hims & Hers's Decline Due to Inability to Authenticate User clause do?

The clause states: “we may decline a request where we are unable to authenticate you as the person to whom the data relates, the request is unreasonable or excessive, or where otherwise permitted by applicable law.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 250 platforms. See the full comparison.

Is ConductAtlas affiliated with Hims & Hers?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Hims & Hers.