Provision record
Hims & Hers · Hims & Hers Privacy Policy · View original document ↗

Decline Due to Inability to Authenticate User

Medium severity Explicitdocumentlanguage Common · 263 of 352 platforms
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How other platforms handle this

Baseten Medium

We cannot respond to Your request or provide You with the required information if We cannot: Verify Your identity or authority to make the request And confirm that the personal information relates to You

OpenRouter Medium

While we strive to prioritize the protection of personal data and comply with all applicable laws, we may decline a request from you if we have a lawful reason for doing so.

Stripe Medium

Cyberlocker and file-sharing services

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▸ View Original Clause Language DOCUMENT RECORD
"
we may decline a request where we are unable to authenticate you as the person to whom the data relates, the request is unreasonable or excessive, or where otherwise permitted by applicable law.

Excerpt from Hims & Hers's Privacy Policy

Provision details

Document information
Document
Hims & Hers Privacy Policy
Entity
Hims & Hers
Document last updated
July 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-066713
Document ID
CA-D-00907
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
c988ded09cde26ad7361730320c4689ff467340d29b135981d8ab4d8be8c7714
Analysis generated
July 9, 2026 08:00 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Hims & Hers
Document: Hims & Hers Privacy Policy
Record ID: CA-P-066713
Captured: 2026-07-09 08:00:22 UTC
SHA-256: c988ded09cde26ad…
URL: https://conductatlas.com/platform/hims-hers/hims-hers-privacy-policy/provision/CA-P-066713/decline-due-to-inability-to-authenticate-user/
Accessed: July 28, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Hims & Hers's Decline Due to Inability to Authenticate User clause do?

The clause states: “we may decline a request where we are unable to authenticate you as the person to whom the data relates, the request is unreasonable or excessive, or where otherwise permitted by applicable law.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 263 platforms. See the full comparison.

Is ConductAtlas affiliated with Hims & Hers?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Hims & Hers.