The policy states the service is not directed to children under 13, establishes a voluntary practice of ceasing use of data if collected from under-13 users, and provides a removal request right for users under 16 via email or certified mail.
This analysis describes what Hims & Hers's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the company's stated compliance posture regarding minor data collection, including a voluntary removal mechanism for users under 16 and an express disclaimer that the policy does not constitute an admission of COPPA applicability, which may be relevant to FTC enforcement assessments.
Interpretive note: Whether COPPA applies to the acne consultation service for minors 13 to 18 depends on whether that service constitutes actual knowledge of minor data collection under the FTC's interpretation, which is a fact-specific assessment not determinable from the policy text alone.
The agreement establishes that users under 16 may request removal of content or information posted about them on the platform by submitting a written request to privacy@forhims.com or by certified mail to the Privacy Officer. The policy specifies exceptions where removal may not be required, including where data is part of a medical record maintained on behalf of healthcare providers.
Cross-platform context
See how other platforms handle Minor Data Collection and Removal Rights and similar clauses.
Compare across platforms →"The Service is not designed or intended to attract, and is not directed to, children under thirteen (13) years of age. If we obtain actual knowledge that we have collected personal information through the Platform from a person under thirteen (13) years of age, we will use reasonable efforts to refrain from further using such personal information or maintaining it in retrievable form. Furthermore, if you are under sixteen (16) years of age, then you (or your parent or legal guardian if you are under age 13) may at any time request that we remove content or information about you that is posted on the Platform.Excerpt from Hims & Hers's Privacy Policy
1.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
This provision establishes the company's stated compliance posture regarding minor data collection, including a voluntary removal mechanism for users under 16 and an express disclaimer that the policy does not constitute an admission of COPPA applicability, which may be relevant to FTC enforcement assessments.
The agreement establishes that users under 16 may request removal of content or information posted about them on the platform by submitting a written request to privacy@forhims.com or by certified mail to the Privacy Officer. The policy specifies exceptions where removal may not be required, including where data is part of a medical record maintained on behalf of healthcare providers.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Hims & Hers.