Provision record
Hims & Hers · Hims & Hers Privacy Policy · View original document ↗

Data Access, Correction, Deletion, and Portability Rights

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Document Record

What it is

The policy provides a web-based mechanism at privacy.hims.com/policies for users to submit requests to access, copy, download, correct, or delete personal information, and states that in some states users may additionally request information about third-party sharing.

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This analysis describes what Hims & Hers's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision establishes the operational mechanism through which users exercise data subject rights under applicable state privacy laws, including CCPA and CPRA, and notes that the scope of available rights varies by jurisdiction.

Consumer impact (what this means for users)

The agreement directs users to privacy.hims.com/policies to exercise rights to access, copy, correct, or delete their personal information. The policy notes that the company may decline requests in certain circumstances including where it cannot authenticate the user, the request is unreasonable or excessive, or where legal retention obligations apply; declined requests may be appealed using the contact method described in the policy.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    Visit privacy.hims.com/policies and submit a request to access, copy, correct, or delete your personal information. If you are unable to complete the request through the portal, contact the company using the contact information in the 'Contacting Us' section of the privacy policy.
  • Export Your Data
    Visit privacy.hims.com/policies and submit a data portability or download request to receive a copy of your personal information held by Hims & Hers.

Cross-platform context

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▸ View Original Clause Language DOCUMENT RECORD
"
Access, portability, correction, and deletion. If you wish to access, copy, download, correct, or delete personal information about you that we hold, please visit privacy.hims.com/policies. If you are unable to access, copy, correct, or delete certain personal information we have via those means, you can send us a request by using contact methods described at the bottom of this Privacy Policy. In some states, you also have the right to request information about third parties with whom we share your personal information, which you may exercise through these same mechanisms.

Excerpt from Hims & Hers's Privacy Policy

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

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Insight

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Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →
  • State Attorney General
    State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
    Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
    What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
    What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.

    Search "[your state] attorney general consumer complaint" to find your state's direct complaint form

Provision details

Document information
Document
Hims & Hers Privacy Policy
Entity
Hims & Hers
Document last updated
July 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-015444
Document ID
CA-D-00907
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
c988ded09cde26ad7361730320c4689ff467340d29b135981d8ab4d8be8c7714
Analysis generated
July 9, 2026 08:00 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Hims & Hers
Document: Hims & Hers Privacy Policy
Record ID: CA-P-015444
Captured: 2026-07-09 08:00:22 UTC
SHA-256: c988ded09cde26ad…
URL: https://conductatlas.com/platform/hims-hers/hims-hers-privacy-policy/provision/CA-P-015444/data-access-correction-deletion-and-portability-rights/
Accessed: Oct. 3, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Hims & Hers's Data Access, Correction, Deletion, and Portability Rights clause do?

This provision establishes the operational mechanism through which users exercise data subject rights under applicable state privacy laws, including CCPA and CPRA, and notes that the scope of available rights varies by jurisdiction.

How does this clause affect you?

The agreement directs users to privacy.hims.com/policies to exercise rights to access, copy, correct, or delete their personal information. The policy notes that the company may decline requests in certain circumstances including where it cannot authenticate the user, the request is unreasonable or excessive, or where legal retention obligations apply; declined requests may be appealed using the contact method described in …

Is ConductAtlas affiliated with Hims & Hers?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Hims & Hers.