Provision record
Hims & Hers · Hims & Hers Privacy Policy · View original document ↗

Collection of Sensitive Personal Information Including Sexual Orientation

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Document Record

What it is

The policy discloses that the platform may collect sensitive personal information including sexual orientation and gender identity (where voluntarily submitted), health and medical information, account credentials, and precise geolocation.

This analysis describes what Hims & Hers's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Under CPRA, sensitive personal information including sexual orientation and health data carries heightened obligations, including the right for California residents to limit its use and disclosure to purposes necessary to perform the services. The collection of this category of data on a health platform creates distinct compliance obligations beyond standard personal information.

Consumer impact (what this means for users)

This provision establishes that sensitive personal information categories including sexual orientation, health data, and precise geolocation are collected through platform interactions. California residents have the right to direct the company to limit the use and disclosure of sensitive personal information to service delivery purposes.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    California residents can submit a request to limit the use of sensitive personal information through the privacy rights link on the Hims or Hers website.

Cross-platform context

See how other platforms handle Collection of Sensitive Personal Information Including Sexual Orientation and similar clauses.

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▸ View Original Clause Language DOCUMENT RECORD
"
We may collect sensitive personal information as defined under applicable law, including: health and medical information; sexual orientation or gender identity (where voluntarily provided); account log-in credentials; and precise geolocation data.

Excerpt from Hims & Hers's Privacy Policy

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

1) REGULATORY LANDSCAPE: CPRA (enforced by the California Privacy Protection Agency) grants California residents the right to limit the use of sensitive personal information.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →
  • State Attorney General
    State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
    Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
    What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
    What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.

    Search "[your state] attorney general consumer complaint" to find your state's direct complaint form

Provision details

Document information
Document
Hims & Hers Privacy Policy
Entity
Hims & Hers
Document last updated
July 5, 2026
Tracking information
First tracked
July 5, 2026
Last verified
July 5, 2026
Record ID
CA-P-013276
Document ID
CA-D-00907
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
b8d8a749b829206ea447774fc34efb6510397ba35713344941241037d807a11c
Analysis generated
July 5, 2026 02:24 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Hims & Hers
Document: Hims & Hers Privacy Policy
Record ID: CA-P-013276
Captured: 2026-07-05 02:24:07 UTC
SHA-256: b8d8a749b829206e…
URL: https://conductatlas.com/platform/hims-hers/hims-hers-privacy-policy/provision/CA-P-013276/collection-of-sensitive-personal-information-including-sexual-orientation/
Accessed: Aug. 19, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Hims & Hers's Collection of Sensitive Personal Information Including Sexual Orientation clause do?

Under CPRA, sensitive personal information including sexual orientation and health data carries heightened obligations, including the right for California residents to limit its use and disclosure to purposes necessary to perform the services. The collection of this category of data on a health platform creates distinct compliance obligations beyond standard personal information.

How does this clause affect you?

This provision establishes that sensitive personal information categories including sexual orientation, health data, and precise geolocation are collected through platform interactions. California residents have the right to direct the company to limit the use and disclosure of sensitive personal information to service delivery purposes.

Is ConductAtlas affiliated with Hims & Hers?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Hims & Hers.