Provision record
Heap · Heap Terms of Service · View original document ↗

Customer Feedback Grants Broad Irrevocable License to Contentsquare

High severity High confidence Explicit document language Common · 256 of 352 platforms

Key Facts

What license do Customers grant Contentsquare and its Affiliates to Feedback?
Customers grant Contentsquare and its Affiliates a royalty-free, fully paid, sub-licensable, transferable, non-exclusive, irrevocable, perpetual, worldwide license to make, use, sell, offer for sale, import, and otherwise exploit Feedback without restriction.
Is the license royalty-free?
Customers grant Contentsquare and its Affiliates a royalty-free, fully paid, sub-licensable, transferable, non-exclusive, irrevocable, perpetual, worldwide license to make, use, sell, offer for sale, import, and otherwise exploit Feedback without restriction.
Is the license perpetual?
Customers grant Contentsquare and its Affiliates a royalty-free, fully paid, sub-licensable, transferable, non-exclusive, irrevocable, perpetual, worldwide license to make, use, sell, offer for sale, import, and otherwise exploit Feedback without restriction.
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This analysis describes what Heap's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The license over Feedback is irrevocable and perpetual with no restrictions, meaning customers permanently surrender control over any feedback they provide.

Consumer impact (what this means for users)

Any feedback you provide to Contentsquare may be used, sold, sub-licensed, or otherwise exploited by Contentsquare and its Affiliates in any way, permanently and without compensation.

How other platforms handle this

Mixpanel Medium

Mixpanel shall grant to Customer a worldwide, non-exclusive, non-transferable, non-sub-licensable license to use the Mixpanel Materials for Customer's internal business purposes during the Subscription Term.

Wise Medium

Wise grants you a revocable, non-exclusive, non-sublicensable, non-transferable, royalty-free limited license to access and/or make personal use of the Wise Materials and Services.

Netflix Medium

you agree not to enforce any "moral rights" in and to the Feedback, to the extent permitted by applicable law.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Customer grants to Contentsquare and its Affiliates a royalty-free, fully paid, sub-licensable, transferable...non-exclusive, irrevocable, perpetual, worldwide right and license to make, use, sell, offer for sale, import, and otherwise exploit Feedback...without restriction.

Excerpt from Heap's Terms of Service

Provision details

Document information
Document
Heap Terms of Service
Entity
Heap
Document last updated
May 5, 2026
Tracking information
First tracked
July 12, 2026
Last verified
July 12, 2026
Record ID
CA-P-073023
Document ID
CA-D-00705
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
2473664e4d72b3895db4decc2c14bf585534ef5a947445a906324608eafc4131
Analysis generated
July 12, 2026 15:50 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Heap
Document: Heap Terms of Service
Record ID: CA-P-073023
Captured: 2026-07-12 15:50:23 UTC
SHA-256: 2473664e4d72b389…
URL: https://conductatlas.com/platform/heap/heap-terms-of-service/provision/CA-P-073023/customer-feedback-grants-broad-irrevocable-license-to-contentsquare/
Accessed: Aug. 18, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Heap's Customer Feedback Grants Broad Irrevocable License to Contentsquare clause do?

The license over Feedback is irrevocable and perpetual with no restrictions, meaning customers permanently surrender control over any feedback they provide.

How does this clause affect you?

Any feedback you provide to Contentsquare may be used, sold, sub-licensed, or otherwise exploited by Contentsquare and its Affiliates in any way, permanently and without compensation.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 256 platforms. See the full comparison.

Is ConductAtlas affiliated with Heap?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Heap.