This analysis describes what Headspace's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated policy expands language accessibility by adding support for five additional languages and explicitly guarantees free language assistance and accessible formats for all users. For users enrolled in the CMS ACCESS Program, the policy now discloses that Headspace may share health information with the Centers for Medicare & Medicaid Services (CMS), and that CMS may access or request health information consistent with applicable privacy and security law; separate program disclosures will be provided before enrollment. You can access language assistance services and accessible formats by emailing help@headspace.com.
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We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond...
We may take reasonable steps to verify your identity before responding to your request, which may include verifying your name, email address, and other information regarding your use of our services...
If you use an authorized agent to submit a request, we will not act on that request unless we are able to authenticate, with commercially reasonable efforts, both your identity and the authorized agent's authority to act on your behalf.
"we will not fulfill your request if you do not provide sufficient information to verify your identity or to verify that a third party making the request is authorized to act as your representative.Excerpt from Headspace's Privacy Policy
Ad personalization controls removed. Contact scanning added. Advertiser data partnerships quietly dropped. A timeline of every change.
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The clause states: “we will not fulfill your request if you do not provide sufficient information to verify your identity or to verify that a third party making the request is authorized to act as your representative.”
ConductAtlas has identified this type of provision across 277 platforms. See the full comparison.
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