This analysis describes what Gusto's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Employers who pay Service Fees cannot recover those payments as a matter of right, making every payment a financial commitment with no default return path.
The updated terms make explicit that requesting a background check through Gusto creates a legally binding agreement not just with Gusto but also incorporating terms from Gusto's payroll service and Checkr's service agreement. This means customers are committing to multiple overlapping sets of terms when they initiate a background check request. The change does not appear to alter the substantive rights or obligations, but rather clarifies their scope and binding nature in writing.
View change record →You are not entitled to a refund of any Service Fees paid unless Gusto expressly states a refund is available.
How other platforms handle this
Any renewal of your AC WhatsApp Service subscription or your WhatsApp Credit Subscription will be at the then current prices listed on, or otherwise accessible via, the ActiveCampaign Pricing page without applying any prior discount.
Charge interest on any overdue payments at a rate equal to the Reserve Bank of Australia's cash rate, from time-to-time, plus 2% per annum, calculated daily and compounding monthly.
Realms is a subscription service and the cost is as detailed on the applicable purchase pages and / or platform at the time of purchase
"Unless we state otherwise, all Service Fees are non-refundable.Excerpt from Gusto's Terms of Service
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Employers who pay Service Fees cannot recover those payments as a matter of right, making every payment a financial commitment with no default return path.
You are not entitled to a refund of any Service Fees paid unless Gusto expressly states a refund is available.
ConductAtlas has identified this type of provision across 231 platforms. See the full comparison.
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