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This page describes what the document states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability may vary by jurisdiction. Methodology
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Key Facts
What agreement is the main agreement covering rights, responsibilities, and obligations under the subscription?
The Greenhouse MSA is the main agreement covering the rights, responsibilities, and obligations of customers and Greenhouse under the subscription.
What is the agreement describing data processing responsibilities and obligations of the parties?
The Greenhouse Data Processing Addendum (DPA) is the agreement describing the respective data processing responsibilities and obligations of the parties.
How are the MSA's terms incorporated into any Order Form?
The MSA's terms are fully incorporated into any Order Form signed by a Greenhouse customer for Greenhouse Services.
Who does Greenhouse partner with?
Greenhouse partners with Warden AI for continuous third-party bias audits.
What does Greenhouse execute with each of its subprocessors?
Greenhouse executes Data Processing Agreements (DPAs) with each of its subprocessors to ensure personal data processed by those subprocessors is properly protected and secured.
Why does Greenhouse execute Data Processing Agreements with its subprocessors?
Greenhouse executes Data Processing Agreements (DPAs) with each of its subprocessors to ensure personal data processed by those subprocessors is properly protected and secured.
What does Greenhouse's Talent Matching feature keep in control?
Greenhouse's Talent Matching feature keeps humans always in control when sorting high-volume pipelines into categories based on risk and relevance.
What does Greenhouse collect in connection with job applications from California residents?
Greenhouse collects and uses personal information received in connection with job applications from California residents.
What does Greenhouse's Cookie Notice describe?
Greenhouse's Cookie Notice describes how Greenhouse uses cookies and similar technologies on its website and explains options users may have to control or opt out of certain cookies.
What does Greenhouse's Cookie Notice explain options for?
Greenhouse's Cookie Notice describes how Greenhouse uses cookies and similar technologies on its website and explains options users may have to control or opt out of certain cookies.
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This document sets out the rules that govern your subscription to Greenhouse's services, with the MSA as the main contract and a separate DPA covering how data is handled. Greenhouse acts as a data processor on your behalf, meaning you retain responsibility for the personal data you bring into the platform. Greenhouse also maintains ongoing bias audits through Warden AI and ensures humans remain in control when its Talent Matching feature sorts candidate pipelines.
Analysis
The Greenhouse Terms of Service establishes the contractual and operational framework governing the relationship between Greenhouse and its customers. The Master Service Agreement (MSA) serves as the primary instrument defining both parties' rights and obligations, and its terms are fully incorporated into any Order Form signed for Greenhouse Services. A separate Data Processing Addendum (DPA) governs data processing responsibilities, with Greenhouse operating as a data processor on its customers' behalf and extending data protection obligations to subprocessors through individual DPAs with each. Operational controls include mandatory pre-launch audits for every release, continuous third-party bias audits conducted in partnership with Warden AI, and a human-in-control requirement for the Talent Matching feature.
What this means for you
Individuals who fill out forms on Greenhouse's site—whether for sales inquiries or job applications—provide personal data to Greenhouse. California residents applying for jobs at Greenhouse are subject to specific personal information collection and use practices described in a dedicated notice. Users who want to understand or limit how Greenhouse uses cookies can consult Greenhouse's Cookie Notice, which explains available control and opt-out options.
Institutional Analysis
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Which mapped governance frameworks each document engages, tied to the specific provisions that engage them.
The MSA is identified as the primary contractual instrument governing the subscription relationship, making it the authoritative source for both parties' obligations and rights.
Added July 10, 2026StandardSeen across 297 platforms
The DPA is identified as the governing instrument for data processing obligations, meaning parties must look to it—not the MSA or other documents—for those specific responsibilities.
Added July 10, 2026StandardSeen across 279 platforms
Greenhouse's role as a processor—rather than a controller—defines the legal framework under which it handles customer data, with significant implications for data protection responsibility.
Added July 10, 2026StandardSeen across 279 platforms
By signing an Order Form for Greenhouse Services, a customer becomes bound by the full terms of the MSA, even if the MSA is not separately signed at that time.
Added July 10, 2026StandardSeen across 297 platforms
Greenhouse contractually extends data protection obligations to every subprocessor it uses, creating a chain of data protection agreements covering personal data processed downstream.
Added July 10, 2026StandardSeen across 288 platforms
The requirement that humans are always in control means Talent Matching does not operate as a fully automated decision-making system, preserving human oversight.
Added July 10, 2026StandardSeen across 217 platforms
California residents applying for jobs at Greenhouse are subject to specific personal information collection and use practices described in this notice.
Added July 10, 2026StandardSeen across 296 platforms