The policy states that Superhuman is certified under the EU-U.S., UK Extension, and Swiss-U.S. Data Privacy Frameworks, and commits to resolving cross-border data transfer complaints first directly, then through VeraSafe as an alternative dispute resolution provider, with binding arbitration available as a final recourse under the Framework.
This analysis describes what Grammarly's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the operational dispute resolution pathway for EEA, UK, and Swiss individuals whose personal data is transferred to the United States, including a binding arbitration option before a Data Privacy Framework Panel as a last resort mechanism, with FTC jurisdiction over overall Framework compliance.
The updated policy now discloses that Grammarly collects voice data if you use transcription or Notetaker features, including recordings of other participants, and expands its list of collected content to explicitly include screen content and web pages. For users whose accounts are managed by an organization (employer, school, or other entity), the policy clarifies that Grammarly's privacy terms do not apply to the content you upload or output—your organization's privacy terms govern that data instead. This means organizational account users should review their organization's privacy policies rather than relying on Grammarly's policy to understand how their work or educational data is handled.
View change record →Under this provision, EEA, UK, and Swiss users who have concerns about how their personal data is handled after transfer to the United States can escalate complaints through Superhuman directly, then to VeraSafe for alternative dispute resolution, and ultimately to binding arbitration before a Data Privacy Framework Panel. The Federal Trade Commission has jurisdiction over Superhuman's compliance with the Frameworks.
Cross-platform context
See how other platforms handle Data Privacy Framework Compliance and Dispute Resolution and similar clauses.
Compare across platforms →"In compliance with the Frameworks, we commit to resolve complaints about our processing of your personal data under the Frameworks. If you have questions about our compliance with Frameworks Principles, you should first contact us at: privacy@superhuman.com. Under the Frameworks, we commit to refer unresolved complaints concerning our handling of personal data received under the Frameworks to VeraSafe, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit here for more information or to file a complaint. If your complaint is not resolved through these channels, under certain conditions, a binding arbitration option may be available before a Data Privacy Framework Panel.Excerpt from Grammarly's Privacy Policy
1) REGULATORY LANDSCAPE: This provision implicates the EU-U.S.
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This provision establishes the operational dispute resolution pathway for EEA, UK, and Swiss individuals whose personal data is transferred to the United States, including a binding arbitration option before a Data Privacy Framework Panel as a last resort mechanism, with FTC jurisdiction over overall Framework compliance.
Under this provision, EEA, UK, and Swiss users who have concerns about how their personal data is handled after transfer to the United States can escalate complaints through Superhuman directly, then to VeraSafe for alternative dispute resolution, and ultimately to binding arbitration before a Data Privacy Framework Panel. The Federal Trade Commission has jurisdiction over Superhuman's compliance with the Frameworks.
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