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California residents are granted rights under CCPA/CPRA to know, delete, correct, and opt out of sharing of Personal Information for cross-context behavioral advertising, with a stated non-discrimination commitment for exercising these rights.
This analysis describes what Glean's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the specific CCPA/CPRA rights framework applicable to California residents interacting with Glean's websites and business operations, with deletion subject to enumerated exemptions and authorized agent submission procedures requiring written permission or power of attorney.
Under this clause, California residents can submit rights requests covering Personal Information collected over the past 12 months, including categories of identifiers, browsing activity, commercial information, employment-related information, and inferences; requests may be submitted by email to privacy@glean.com or by authorized agents with written permission.
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"Right to Know: You have the right to request a copy of the specific pieces of Personal Information collected, used, and disclosed about you over the past 12 months, including the sources, purposes, and categories of third parties involved. Right to Delete: You have the right to request deletion of Personal Information we have collected, subject to certain exemptions (e.g., where required to detect security incidents, complete a transaction, or comply with a legal obligation). Right to Correct: You have the right to request correction of inaccurate Personal Information. Right to Opt Out of Sharing: You have the right to request to opt out of sharing of your Personal Information for cross-context behavioral advertising purposes. Right to Non-Discrimination: We will not discriminate against you for exercising any CCPA/CPRA right.Excerpt from Glean's Privacy Policy
1) REGULATORY LANDSCAPE: This provision directly implicates the California Consumer Privacy Act as amended by the California Privacy Rights Act, enforced by the California Privacy Protection Agency and the California Attorney General. The statement enumerates five rights and references the California Shine-the-Light Law separately, indicating awareness of California's layered privacy framework. 2) GOVERNANCE EXPOSURE: Medium. The authorized agent submission procedure, which requires written permission signed by the resident or a power of attorney under Probate Code sections 4121 to 4130, and permits Glean to verify agent authority and contact the resident directly, is operationally specific and aligns with CPRA requirements. 3) JURISDICTION FLAGS: California residents only. The statement's explicit no-sale representation for the preceding 12 months and the disclosure that Glean targets enterprise business customers rather than consumers may affect the applicability of certain CCPA provisions, though the statement still provides the full rights framework. 4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise customers deploying Glean for California employees should assess whether Glean's service agreements address California employee privacy rights under CPRA, which extends CCPA protections to HR data contexts. 5) COMPLIANCE CONSIDERATIONS: Compliance teams should verify that the email-based request mechanism meets CPRA's accessibility requirements, that response timelines align with CPRA's 45-day response period (noting the statement commits to 30 days or as required by applicable law), and that deletion exemptions are documented and applied consistently.
This provision establishes the specific CCPA/CPRA rights framework applicable to California residents interacting with Glean's websites and business operations, with deletion subject to enumerated exemptions and authorized agent submission procedures requiring written permission or power of attorney.
Under this clause, California residents can submit rights requests covering Personal Information collected over the past 12 months, including categories of identifiers, browsing activity, commercial information, employment-related information, and inferences; requests may be submitted by email to privacy@glean.com or by authorized agents with written permission.
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